Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
Pathfinder Products
•Pathfinder Accessories:
Pathfinder Core GM Screen
Pathfinder Monster Core Pawn Box
•Pathfinder Flip Mat:
Pathfinder Flip-Mat: Basic Environments Multi-Pack
•Pathfinder Adventure Path:
Pathfinder Adventure Path: Shepherd of Decay (Wardens of Wildwood 3 of 3)
•Non-sub Releases:
Pathfinder Monster Core Pocket Edition
- •Authorization (Order Spawning) Date: 6/6/2024
- •Begin Shipping Estimate: 6/10/2024
- •End Shipping Estimate: 6/21/2024
- •Street Date for Paizo Products: 6/26/2024
Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com
First!
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Tiny dot, in preparation for the HUGE DOT next month!
Tiny dot, in preparation for the HUGE DOT next month!
My wallet is glad for the reprieve!
Checking in. I don't use pawns but have no desire to skip an accessories shipment.... maybe I pass it to my kid.....
The wait for auth begins.
Dot.
I also see that the new Pathfinder Quest shows that they intend to use Pawns for the board game monsters?..... Maybe I found a use for Pawns...
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Customer Service Representative
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Ahoy!
This is a brief announcement to inform everyone that due to some technical issues, we're postponing the authorization (order spawning)and will be running it on June 7th instead. So please don't be alarmed if you're not seeing your order populate until tomorrow! We thank everyone for their patience and understanding at this time c:
Happy adventuring!
Ahoy!
This is a brief announcement to inform everyone that due to some technical issues, we're postponing the authorization (order spawning)and will be running it on June 7th instead. So please don't be alarmed if you're not seeing your order populate until tomorrow! We thank everyone for their patience and understanding at this time c:
Happy adventuring!
Thanks for the heads-up!
The sentries have been posted.
Auth Received, my watch begins. I will stand on this wall until shipping details arrive by carrier pigeon.
And now my watch begins.
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Customer Service Representative
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Hello again!
This is another follow up update regarding the authorization (order spawning). While some of you may have seen your orders populated today, sadly due to a further unforeseen technical error, we were unable to finish the authorization completely today. This does mean some people may have not seen their orders be created today and to that we do apologize for the inconvenience this has caused. We are inspecting the issue further to get it resolved as soon as we can. Thank you to everyone for their patience and understanding!
If you have any further questions, comments or concerns about your order or subscription, please do not hesitate to reach out to us!
Hello again!
This is another follow up update regarding the authorization (order spawning). While some of you may have seen your orders populated today, sadly due to a further unforeseen technical error, we were unable to finish the authorization completely today. This does mean some people may have not seen their orders be created today and to that we do apologize for the inconvenience this has caused. We are inspecting the issue further to get it resolved as soon as we can. Thank you to everyone for their patience and understanding!
If you have any further questions, comments or concerns about your order or subscription, please do not hesitate to reach out to us!
Kait, we really appreciate keeping us in the loop. Hope you had a relaxing weekend.
My order shipped and I'm seeing the issue (on the AP volume) where the file-per-chapter version is only 181 bytes and the single file version's just refusing to personalize at all. Mentioning it here in case other people are having that issue. I'm sure it'll be corrected.
Judging from past experience, this is probably a global issue - it's affecting me as well.
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My order shipped and I'm seeing the issue (on the AP volume) where the file-per-chapter version is only 181 bytes and the single file version's just refusing to personalize at all. Mentioning it here in case other people are having that issue. I'm sure it'll be corrected.Judging from past experience, this is probably a global issue - it's affecting me as well.
The single file is 145 bytes right now.
my watch still haven‘t begun
Just downloaded the files. The size problem appears to have been fixed.
And now my watch has ended.
My watch has ended.
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Customer Service Representative
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Hello everyone!
I come bringing good news that we were finally able to resolve our authorization error that caused a delay in creating orders. This means that everyone should now have gotten an email/notification that your subscription order has been created!
Additionally, some people may see that items that were originally requested to be sidecarted may have populated back onto orders. This is due to running the auth again this morning and resolving the error that was effecting customers. This means that anyone who may have contacted us about moving subscription items into their sidecart are encouraged to check their emails and order history and contact customer service again to change these orders back to their sidecarts.
We thank everyone for their patience and understanding!
| 1 person marked this as a favorite. |
Hello everyone!
I come bringing good news that we were finally able to resolve our authorization error that caused a delay in creating orders. This means that everyone should now have gotten an email/notification that your subscription order has been created!
Additionally, some people may see that items that were originally requested to be sidecarted may have populated back onto orders. This is due to running the auth again this morning and resolving the error that was effecting customers. This means that anyone who may have contacted us about moving subscription items into their sidecart are encouraged to check their emails and order history and contact customer service again to change these orders back to their sidecarts.
We thank everyone for their patience and understanding!
Sincerely appreciate your hard work and responsibility
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| 1 person marked this as a favorite. |
Hello everyone!
I come bringing good news that we were finally able to resolve our authorization error that caused a delay in creating orders. This means that everyone should now have gotten an email/notification that your subscription order has been created!
Additionally, some people may see that items that were originally requested to be sidecarted may have populated back onto orders. This is due to running the auth again this morning and resolving the error that was effecting customers. This means that anyone who may have contacted us about moving subscription items into their sidecart are encouraged to check their emails and order history and contact customer service again to change these orders back to their sidecarts.
We thank everyone for their patience and understanding!
Thanks for the update Kait, I definitely fall into that second category and was very confused when the order reappeared but contacts CS and ticket generated again
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My watch has ended
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Is it July yet?
I had to cancel the pawns. I'm hoping they show up at my flgs.
Still waiting…
Still waiting…
Same
Even after the street date has come and gone, there is still more waiting…
I'd say if you still don't have a shipping notice you should email customer service. :-)
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Customer Service Representative
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Hello!
For customers who are still noticing their orders have not yet shipped and may still be pending, please contact us at customer.service@paizo.com. This way we can review and assist you with your order and make sure it gets on its way!
Thank you! c: