Can't Place an Order

[JamesC]

As has been a problem for a decade at this point, nothing happens when I click the Place an Order button when going through checkout. All of my information checks out (same address connected to my card as my billing address and so on), I've cleared my cache, I've tried logging out and back in again and removing and adding the PDFs I want to purchase, nothing works. All I get is the loading icon for a handful of seconds, and then nothing. I've somehow managed to make two purchases previously, and each time there was a whole song and dance required to make it work.

How, HOW is this still an issue? Is there a secret handshake and dance that must be performed in ritualistic fashion to enable me to throw money at you? I love this game to death, and yet using the website and the web store is only mildly less painful than getting a root canal filled. Please, for the love of Abadar, fix this already!

[Erik Keith]

Greetings James,

I was able to track down and resolve the primary issue causing the problematic behavior the websites been giving you.
You should now be able to place the order, if it gives you any trouble let me know and I'll review and assist further.
- Erik Keith

[JamesC]

Thank you for the help, Erik. That did allow me to place the order for the PDFs.
Although now I have the same problem again, now that I'm trying to make another purchase.

[Erik Keith]

I appreciate the follow up!

This time I believe I've been able to trace the error back to its root and resolve it for your current cart as well as future orders going forward.
It looked like an Asmodean legal loop had made its way into the local Abadaran practice, twisting it away from their original intent and corrupting the process.

If this doesn't fix it going forward though reach out and I'll follow up accordingly!

- Erik Keith

[sevenveils]

If anyone is still out there, I am unable to purchase a gift certificate because the Place Order button is greyed out. Only if I remove the gift aspect and try to buy it for myself with no message do I get a live button.