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I'm not sure if this is the right forum, but I don't really care.
I just need to get this out to where the Paizo leadership might see it.

I want to shout out a huge thanks to Austin P on the Paizo Customer Service team!

I had a bunch of questions about digital content and VTT availability, and Austin invested the time and effort to have a meaningful conversation, giving me the full breadth and detail of what I needed.

He answered the questions I had, anticipated what further questions I might have, and pointed me to the correct resources to resolve my queries.

Thank you, Austin for a stellar Customer Service experience!
5 people marked this as a favorite.

He's pretty great!
Paizo Employee Malaise-Inducement Construct
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HRM... I keep telling the CS folks to quit being so nice and helpful to people, but they just never listen!

I'll just have to redouble my efforts to crush their spirits.

...

(I kid. Austin and the whole CS team are all pretty awesome and it warms my icy little heart to see that recognized. Thank you!)
Paizo Employee Vice-President Sales, Marketing & Operations
5 people marked this as a favorite.
ReinMan wrote:

I'm not sure if this is the right forum, but I don't really care.

I just need to get this out to where the Paizo leadership might see it.

I want to shout out a huge thanks to Austin P on the Paizo Customer Service team!

I had a bunch of questions about digital content and VTT availability, and Austin invested the time and effort to have a meaningful conversation, giving me the full breadth and detail of what I needed.

He answered the questions I had, anticipated what further questions I might have, and pointed me to the correct resources to resolve my queries.

Thank you, Austin for a stellar Customer Service experience!

It is a great place to say it and it is well noted! Thanks for reaching out, and thanks for caring about our games! Your feedback is in no way contrary to what we already think about Austin, and it is greatly appreciated. We are big fans!

Silver Crusade
3 people marked this as a favorite.
Pathfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Cosmo's Slightly More Evil Twin wrote:

HRM... I keep telling the CS folks to quit being so nice and helpful to people, but they just never listen!

I'll just have to redouble my efforts to crush their spirits.

...

(I kid. Austin and the whole CS team are all pretty awesome and it warms my icy little heart to see that recognized. Thank you!)

I'm old enough to remember when YOU were on that team

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