Driftbourne
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I've never had that problem. You have to click 3 times to get the download.
First click it says "Personalizing... Click link again in 60 seconds to download"
Second click says " Ready! Click again to download."
Third click you should get a download pop-up or message showing it's being down loading.
NOTE you need to click the name of the item 3 times, not the messages.
If you're still having problems you need to email customer service.