| 1 person marked this as a favorite. |
It’s been a week since I emailed them about my issue
(got the regular edition Impossible Lands book but I am a special edition subscriber). I got the autogenerated response email with my service ticket number but since then nothing. Should I email them again? Just anxious the ticket might’ve been overlooked.
| 1 person marked this as a favorite. |
Well I emailed them on Friday and they replied today.
But it was a pretty easy fix.
| 4 people marked this as a favorite. |
I can vary from week to week. We've hired more CS reps and already seen an improvement in response times.
| 1 person marked this as a favorite. |
Thank you Aaron and Leon. I just got home from work and a response was waiting for me in my email inbox!
Everything is being handled very satisfactorily! I guess I get nervous when waiting but it sounds like my circumstances were a little more complex than usual.