Paizo Order #36963138 help

[Val'bryn2]

I have messaged Customer Service regarding this issue, with no help, as should be expected now, but while I was charged, I never received my order of the physical copy, and the tracking number provided no information. I am currently without my money and without the product I ordered, so i would appreciate you handling this in a timely manner.

This is being posted to the forums in the hopes of raising awareness that customer support is failing at its job.