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Today I received the confirmation that my order "36739335" was on its way, but I looked at the application of my bank and when my confirmation arrived, I was also charged again.
How can I get my refund for the second charge? thx
Hi,
When an order is placed, we immediately authorize your card to ensure that it can be charged when we ship or fulfill your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. When you placed your order your bank was pinged. When this happened your bank put a temporary hold on the funds, which can look like a pending transaction on your end.
It looks like the first authorization from 12/13 expired and the card was reauthorized again on 12/28. The first one fell off and then the second was the one that eventually settled :)