Orders 36745568, 36684661


Customer Service


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Hello! Both of these have no tracking info well past the window where they should, so wondering if there is anything on the Paizo side regarding status on these.

Thanks!

Customer Service Representative

grimmash wrote:

Hello! Both of these have no tracking info well past the window where they should, so wondering if there is anything on the Paizo side regarding status on these.

Thanks!

Hi,

This is, unfortunately, an ongoing issue we’ve had with UPS Mail Innovations where tracking information won’t update. I can assure you that your orders did ship from our warehouse on 12/16 & 12/17 and the latest expected delivery date in the given timeframe of 4 to 8 business days would've been 12/29 & 12/30. For the most part, despite the missing tracking information, orders have still been delivered in a timely manner. Although, we have experienced delays due to the holidays, so we are giving orders a little extra time to arrive. If it doesn’t show up, let me know and I can gladly look into getting a replacement order set up. ​

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