Can't change address on Cart order (FIXED)


Customer Service


Hi, there!

So, I'm trying to place an order for the Mwangi Expanse, but I need to change the address. Unfortunately, it won't let me add a new address. It just keeps giving me this message.

Clicking "Select this address" makes the little spinny wheel appear, then nothing happens.

EDIT: I fixed it! Turns out, if you get the address exactly right the first try, it doesn't trap you in the loop. I had to exit out, then re-type it with the full postal code/abbreviated state name/etc, and then it worked.

I'm leaving this thread up just in case this comes up again this Holly Days season.

Customer Service Representative

Kobold Catgirl wrote:

Hi, there!

So, I'm trying to place an order for the Mwangi Expanse, but I need to change the address. Unfortunately, it won't let me add a new address. It just keeps giving me this message.

Clicking "Select this address" makes the little spinny wheel appear, then nothing happens.

EDIT: I fixed it! Turns out, if you get the address exactly right the first try, it doesn't trap you in the loop. I had to exit out, then re-type it with the full postal code/abbreviated state name/etc, and then it worked.

I'm leaving this thread up just in case this comes up again this Holly Days season.

Hi,

Yay! Glad to hear this was fixed and thank you for leaving it up in case others folks find themselves in a similar situation :)

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