Order #36263935 Issue


Customer Service

Horizon Hunters

Pathfinder Adventure, Adventure Path, LO Special Edition, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Society Subscriber

Good morning,
One part of Order #36263935 that shipped separately has never been received, it contained the Pathfinder Adventure: Troubles in Otari. It shipped on Dec. 2nd but shipped USPS (no tracking) and I know it's been the Holidays but I would have expected for it to arrive by now. Would it be possible to open a request to get this replaced?

Thank you kindly in advance.

Customer Service Representative

ratlingraider wrote:

Good morning,

One part of Order #36263935 that shipped separately has never been received, it contained the Pathfinder Adventure: Troubles in Otari. It shipped on Dec. 2nd but shipped USPS (no tracking) and I know it's been the Holidays but I would have expected for it to arrive by now. Would it be possible to open a request to get this replaced?

Thank you kindly in advance.

Hi!

I am so sorry part of the order was lost! I have set up a replacement to be shipped with your next subscription order, but if you need it sooner please let me know and I will gladly get that set up for you :)

Horizon Hunters

Pathfinder Adventure, Adventure Path, LO Special Edition, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Society Subscriber
Logan Harper She/Her wrote:
ratlingraider wrote:

Good morning,

One part of Order #36263935 that shipped separately has never been received, it contained the Pathfinder Adventure: Troubles in Otari. It shipped on Dec. 2nd but shipped USPS (no tracking) and I know it's been the Holidays but I would have expected for it to arrive by now. Would it be possible to open a request to get this replaced?

Thank you kindly in advance.

Hi!

I am so sorry part of the order was lost! I have set up a replacement to be shipped with your next subscription order, but if you need it sooner please let me know and I will gladly get that set up for you :)

Logan,

Thank you so much, shipping with the next batch of orders is perfect. I have the PDF from the purchase, but the offer is greatly appreciated. Thanks again!

Freddy

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