Hello,
When this order was generated, there was a single shipment shipment listed on the confirmation email. Now as the order has shipped, it was split into two shipments. The items are not unheard of being together in a single box, as the order is a Pathfinder Adventure Path volume and a flip-mat multi-pack.
The original order total was $46.19 (with $43.09 store credit applied) and now the order total is $50.38 (again with $43.09 store credit applied). There wasn't any indication that this order was going to be shipped separately (and increase costs because the items are no longer in the same package).
Is there a way to get the shipping cost resolved with this as it wasn't expected nor was there notification of the change in shipping (cost/method) prior to the order being shipped?
Thank you for your time.
Hello,
When this order was generated, there was a single shipment shipment listed on the confirmation email. Now as the order has shipped, it was split into two shipments. The items are not unheard of being together in a single box, as the order is a Pathfinder Adventure Path volume and a flip-mat multi-pack.
The original order total was $46.19 (with $43.09 store credit applied) and now the order total is $50.38 (again with $43.09 store credit applied). There wasn't any indication that this order was going to be shipped separately (and increase costs because the items are no longer in the same package).
Is there a way to get the shipping cost resolved with this as it wasn't expected nor was there notification of the change in shipping (cost/method) prior to the order being shipped?
Thank you for your time.
Hi!
I am so sorry about the shipping mix up! Although, I am not sure why it changed it definitely did, so I refunded the payment method for the over change :) Please let me know if I can assist you further.