Good morning,
Last week there was an issue with the card I was using for my subscriptions. I switched payment methods and emailed back that I had done so. I have not heard anything back yet. I was wondering if there was anything else I need to do for my order to be processed and shipped.
Thanks for the help and all that you do!
Good morning,
Last week there was an issue with the card I was using for my subscriptions. I switched payment methods and emailed back that I had done so. I have not heard anything back yet. I was wondering if there was anything else I need to do for my order to be processed and shipped.
Thanks for the help and all that you do!
Hi Yelsen!
I took a look at the order and it looks like the payment method was updated but it was unable to process the transaction because there is a mismatch in information somewhere. We suggest double checking the information input for the payment method with the information your bank has on file for it. Please let me know if I can assist you further :)
Hi Logan!
Thanks for looking into this. So, is the new payment method unable to process? Or is that just for the original payment method? (I haven't seen a pending transaction on the new method, whereas I saw the two with the original method).
I will double check them both either way.
Again, I truly appreciate the assistance :)
Best,
Yelsen
Hi Logan!
Thanks for looking into this. So, is the new payment method unable to process? Or is that just for the original payment method? (I haven't seen a pending transaction on the new method, whereas I saw the two with the original method).
I will double check them both either way.
Again, I truly appreciate the assistance :)
Best,
Yelsen
Apologies! Although the order had the updated payment method attached it looks like our system hadn't attempted to authorize it yet. I was able to push it through and it now shows it as authorized on the new payment method. Please let me know if you see anything different on your side or if there is anything more I can do :)
No worries at all! It looks like it is pending/preauthorized on my side now as well.
Thanks so much for the help! I hope you have a wonderful evening.
Hello! My order is still pending and I see that others have orders in similar places. Would it be possible for my order to be pushed through as well?
Thanks again for all the help!
Hello! My order is still pending and I see that others have orders in similar places. Would it be possible for my order to be pushed through as well?
Thanks again for all the help!
I gave it another big nudge so it should be on its way to you very soon :)
I gave it another big nudge so it should be on its way to you very soon :)Hello! My order is still pending and I see that others have orders in similar places. Would it be possible for my order to be pushed through as well?
Thanks again for all the help!
You are absolutely the best! I appreciate it so heckin much :)