I have the same issue, minus the 3x charge. I've sent several emails with no response. I would love to download my files and start using them!
(Since I caught this within a few minutes of the post)
I have the same issue,
Please, please start your own thread.
The Customer Service staff work through threads starting with the oldest unanswered thread.
When you piggyback on someone else's thread, you push them to the back of the line.
You also make it harder for CS staff by tangling up two different cases in a single thread.
CS forum Sticky "What To Do" thread
1. If you need assistance, either post on the forums or send us an email at customer.service[at]paizo[dot]com - not both. If you have already reached out multiple ways, let us know when we help you so that we can be sure to clear the other inquiries out. It's a small thing that makes a big difference!
2. Do not bump your threads on the CS forums. This one helps you more than it helps us! Customer Service replies to forum posts in the order they are received - that means from the bottom up. When you reply to your post, that thread gets moved to the top of the forum AKA the end of the line. Likewise, if you reply to someone else's post, you'll send them to the end of the line. It's best practice to always start your own thread, even if you see that someone else needs help with the same issue!
OMG! I am SO sorry! Thank you for catching it, I'll fix it now!!
I purchased 4 PDFs the other day for a total of 64.16 and not only was my card charged 3 times for one order (had to get bank to fix this) but I have yet to receive my product. Help?
Hello, Joeyxalfa19!
Due to the nature of your issue I have responded to you directly via email. Thanks for your patience!
KG