
Joan H. Customer Service Representative |

Hi Marco,
I just tested your file and was able to download it on my end, so let's work together to see what might be causing that discrepancy. Can you provide a bit more detail as to which browser you're using and what happens when you attempt to download or click on the "Problems downloading this file?" link? For example, does the page refresh, or does nothing happen?

Marco.Fallermo |

Hi Marco,
I just tested your file and was able to download it on my end, so let's work together to see what might be causing that discrepancy. Can you provide a bit more detail as to which browser you're using and what happens when you attempt to download or click on the "Problems downloading this file?" link? For example, does the page refresh, or does nothing happen?
Hello Joan, I am sorry for my late response.
I was suddenly able to download my PDF after waiting for a day, which was fine. I don't exactly know what happened there.