My subscription order was two items which shipped separately. My original shipping estimate was $4.61.
Yesterday, one of my items shipped by itself, and today the other shipped. For the two separate shipments via the same shipping method, I was charged $11.42 for shipping, more than twice the charge I was originally quoted.
Under normal circumstances, I suppose I should have noticed from the auth email that the system was unnecessarily separating my order into two shipments, but I haven't gotten an auth email reliably for several months now and didn't receive one this month. All I had was the order page that I took the above screenshot from*, which showed the shipping charge I was expecting to see.
Hi Joana,
Thank you so much for your patience as we work through our backlog. Due to shipping restrictions, the Flip-Mats and Adventure Paths can't ship in the same envelope, which is why they shipped separately. As for the shipping increase from $4.61 to $5.65 for the Adventure Path, it appears the shipping recalculated erroneously here and I have refunded the difference to your store credit balance. Let me know if you'd like to have that returned to your payment method instead and I'd be happy to set that up!
Then there is/was a display problem with the Order History page under My Account because it listed two items but only displayed the shipping cost for one of them before the order shipped. You might have the tech team take a look at that when they have the chance.
Hi Joana,
That does seem like cause for further investigation. I have gone ahead and flagged the order for the tech team and will let you know if they have any other insight into what may have happened. Thanks for keeping an eye out, and let me know if you have any other questions or concerns about your orders!
I got my auth for the October shipment yesterday (order #36245084), and it looks like this may have happened again. It shows two items, an AP and a flip-mat, shipping together for $4.91.
Hi Joana,
The flip mats from the previous order were a set, and were thick enough that they couldn't ship in an envelope with the AP, however this month's flip mat is thin enough to ship together with the AP. Let me know if you have any other questions!