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In short, I've been pretty dissatisfied with my experience with this Subscription model for some time now, but recently has been the last straw.
I understand COVID-19 is a serious issue and threat, and (amazingly) that's not why I wish to cancel my subscriptions.
For years I've had various subscriptions in Starfinder and Pathfinder 2e, and with each product line I've had the same issues and I (stupidly) bore it with patience thinking it was just a level of dissatisfaction I'd have to expect:
-orders would continuously "disappear" INTO the dregs of, get this, OTHER ORDERS
-orders, if ever notified to me, would indefinitely stay as "pending" with no attempts to bill my payment method
-when restarting subscriptions (as for my job I move unfortunately quite frequently) I would be assured my subs would start, yet entire books would be simply "skipped" and I'd have to, yet again, reach out (even though I would be told that after all the paused/held items were shipped it would be business as normal)
-in the process of fixing one issue with an order, problems would be created for subsequent/future orders
I'm, quite frankly, done. I really only use PDFs, and now that I see (yet again) another order pending since July 10th, with no email/notifications, as part of a "fix order" for previous sub issues, INSIDE or PART OF another order, with no payment attempted at any time, it's ridiculous.
What's more, I wouldn't be able to enjoy a PDF copy unless the hardcovers ship, and the PDFs are anywhere from $10~$30 cheaper. Why am I subscribing if my orders will be lost, indefinitely pending, and more expensive?
Please cancel all of my subscriptions. I'd save nearly half the price of the order if I simply waited and I could guarantee I'd get something instead of patiently waiting for nothing.
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Hello th3razzer,
I have canceled all of your subscriptions. Those are totally understandable issues with the current system. I hope that the PDFs work for everything you need to keep playing and enjoying the content. If you have any questions or concerns, please let us know. Thank you!