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I get an email stating that this was returned. Well if your system wasn’t broken it would have shipped correctly. My address hasn’t changed since I updated it. I have had other packages delivered to this address. This will be now the second shipment that will be returned because of issues with your website/poor customer service.
I hope that I don’t get charged for shipping on either package because this was clearly your fault. Now I have to wait till my July shipment ships out to have this fixed. This is becoming very frustrating with the poor customer service. It is becoming very difficult to support you all when you can’t get a simple issue resolved in a timely manner.
It is clear your staff is overworked. You need to step back on future development and fix what is already out. It is clear that they easy you handle requests on these forums is clearly broken. Something needs to be fixed and ASAP.
As much as I enjoy your products the support and customer service make it hard to want to support. I play Society and having to wait months after a product comes out is ridiculous. The lack of FAQ support on your poorly worded abilities/text is unacceptable. Work on quality and not quantity. An issue you severely had with 1st edition and the stupid companion concept. Please fix these issues ASAP.
Hello Michael Smith!
We're so sorry for the error. I have set up a replacement that will ship with your next order, 30171410, that will ship ASAP.