Charged 7 times for CotCT

Customer Service

Got charged 7 times at $31 a pop. Didn't even receive PDF. No email confirming any orders. Rent money gone now. SOS

Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Have a look at this thread to understand what's happening. Good news: Paizo doesn't have your money; bad news: you'll have to wait for your bank to release the authorizations and let you have your money.

Paizo Employee Customer Service Representative

Hi Laneme!

So sorry for the confusion. Your card was declined because it did not pass the Address Verification System (AVS) check. This indicates that there is a discrepancy between the billing address entered for the card on and the billing address your bank has on file for the card. Please ensure that all of the information entered for the payment method is accurate and then try to submit the order again. If you are unable to change it on your end, just email us.

I've also issued requests to your bank to remove the authorizations, so they should come off once your bank gets to them.

Paizo Employee Customer Service Representative

Also thank you Joana!

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