Order paid twice, but transaction shows as declined


Customer Service


So today, I tried to buy the Pathfinder society subscription. There must have been some kind of bug, either on my end, or yours because i got like 5 messages saying transaction declined due to insufficient funds. Checked the card account, made sure there was sufficient money, tried again. Again, same message.

To my surprise however, it seems that the money was taken out of the account both the first and second try. So now I paid 24 bucks, but no products.

Transaction ID's are 42513855and 42513473

Customer Service Representative

Hello katataban!

I'm sorry for the delay in communication. I have reversed the authorizations from the card being declined, and you have only been charged once. It looks like the files did get granted, but if you have a problem, just let us know.

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