Subscription Scenarios "pending"


Customer Service

The Concordance

My subscriptions for both Starfinder and Pathfinder society last delivered on March 5th... Scenarios 10-16 and 10-17 as well as 1-34 and 1-35 have shown as pending for several weeks now... I have had to go ahead and pay out of my own pocket, already, for 10-17 due to an agreement I made to run it, anticipating it would be finished before last Thursday.

At this point we are nearing the NEXT batch of releases, any word on when these will stop "pending" and if I am going to get double charged for 10-17? (Which, I will add, didn't get discounted properly for the pathfinder advantage subscription price when i bought it last week.) Further, can I expect to actually receive the next batch of releases, or will they also stay pending?

Customer Service Representative

Hello Yako,

It looks like your order was upset by a technical issue that prevented the order from finalizing. If your digital subscription order items are not processed within a few days of the order being created, please let us know right away so we can look into any potential issues for you.

Since you already purchased two of the items separately, I have made the ones you already purchased your subscription copy and refunded you the $2 you overspent on these to store credit. I then used that store credit to complete the purchase for the other 2 items that were still pending, so your expenses should now equal out and you have access to all the digital content you were expecting from your subscription.

Please let us know in the future if your subscription orders give you any further trouble. We don't expect these orders to be in pending for more than a few days before they are finalized. While I am unable to tell how your order ended up in a state where it was unable to finalize on its own, I do not expect this to be regular for your orders.

If your digital subscription orders are pending for longer than about three days going forward, please let us know. Every month we create a thread in this forum for digital subscription orders that provides the details of the generation and fulfillment dates, so you can use that to gauge if your order is behind schedule. If you have any questions or concerns, please let us know as well. Thank you!

The Concordance

Thank you Sam. I will keep that in mind going forward.

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