If the cleric picks up the persistent spell feat (or a metamagic rod of the same) it helps a lot with landing save-based spells. Possibly your party members could contribute to buying a rod for him if you're in a position to buy or commission magic items?
Still, if your party is winning fights quickly and easily anyway this may not be the fix. It might be better to try to push them forward in non-combat situations - roleplaying or casting utility spells (there are a bunch on the cleric list if not as many as the sorc/wizard list) would be the best fir a cleric, they're not likely to be skill masters.
I don't mean to sound condemning in this, but if he has the 'damage or bust' mentality, why did they build a utility cleric? (Support/Damage is not a blaster [pure damage], which seems to be what they want to do.)
Back to the topic though; what else besides utility are they good at? Are they Charismatic and you can throw in more talking based encounters, are they Wise and skeptic, and can roll them Sense Motives? Intelligent and a walking encyclopedia?
There is one thing that I've seen in my games that doesn't necessarily work, even when suggested; don't write a plot hole/side story that only they can fix/participate in, it's not the best way to solve anything and if they fail it's not going to go over well, and whilst they're doing it, other players may feel left out.
He's very charismatic, but we've been dungeon crawling for what feels like forever at this point.
Okay and now I must ask: Are they fighting animals? Abberations? Intelligents?
If the enemies can understand, and he's as utility as you say, Intimidate, Handle Animal, Diplomacy, Bluff are all Cha based skills. It's almost entirely possible to 'fight' an encounter with words, otherwise skill based bards would be almost completely useless.
I hate to say it but the mindset that I listed above that you seem to refer to of 'damage or bust' is sooooo wrong on so many levels. There's usually more than one way to things, it just requires a little thinking (dungeon crawling or otherwise).
If he continue's to go on about being useless for damage, a blasting based staff might be what he needs (ik staves are seen as bad for the most part (from my experiences anyways), but it will allow him to keep his versatility and be able to blast a little more). Even if he were to take Quicken Spell so he can fire off multiple spells per turn might improve his thoughts on damage output.
<As a side thing if the party is taking things down that quick I assume they have archer as dps and a decent tank?>
I've had players I've DMed for and played with that have gotten depressed at their usefulness as the kill counts start racking up and they have 0 to their name. Being in the support role doesn't always mean glory in battle, sometimes it just means being a band-aid station. What is important in a support role is remembering that you offer something that the DPS'ers and tanks don't have, a versatile role in the party that can fill in the cracks of the parties weaknesses.
This is likely the most lackluster advice I can give atm, but just tell him to keep at it, find different ways to approach scenarios, find ways to deal damage without sacrificing his utility; all in all, challenge him to explore his role better, and reward him for when he finally does.
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Point him to Treanmonks guide to wizards. While he may not be playing a wizard he seems to be doing what the guide suggests.
... I get the sense that he's of the mentality that "if you're not doing damage, your not contributing."
I would say this is the core of the issue. Some players just hate being utility/support characters. Nothing wrong with that. I personally like it, but not everyone does.
Sometimes if the whole rest of the group is DPR builds, you just don't feel like you belong in the group. They don't really need your buffs and they aren't concerned with trying anything but battering their way through every encounter. (Not saying it is true, but it can feel like that.)
Ask if the GM will let him modify or even completely rebuild his PC. When I am GM, I give everyone a single free retcon-rebuild. Sometimes you just try something and it just isn't right for you or doesn't work out the way you thought it would.
If the GM doesn't like that, there is the retraining system in UC.
It is certainly possible to build very deadly cleric casters. With the right stats, feats, archtypes, domains, metamagics, and/or magic items - you can get your spell penetration rolls and spell DC's through the roof with SoS spells that can completely shut down or kill the competition before the DPR types even get going.
If he wants that, start a new thread asking for advice on building a killer caster cleric.
Maybe he wants a more martial cleric. That is a very reasonable build. I personally think if that is your aim, it is probably better to go warpriest. But it is certainly doable.
Maybe he doesn't even want to be a divine caster.
Really I suppose the way to start, is ask him what he wants the PC to do. Then we can suggest lots of ways to build a PC that does that.
suggest he sets aside his cleric PC for a single session and play something else. Either he likes it, everyone likes it, and he has a new PC, or he hates it, or the whole party suffers terribly without his support cleric and he sees just how much he actually was contributing.
Who does he worship?
As you are a player, you may need to talk to your GM. I second the suggestion to make a new character. I'd probably just kill his character to give him the chance to make what he thinks is the solution to his problem but there are some problems with this option. The party is probably at the point where there is no reason to not resurrect dead players and another problem is that he rolls his character's twin brother and is back to square one.
As for the dice problem, trading dice may be an interesting step in determining the source of the problem. No one really to buy new dice if they like how set looks and rolls but maybe the problem is the table or his impeccable rolling technique. The easy and boring solution is to use a computer dice roller. A better solution would be having the GM do all of the rolling and preferably behind a screen.
Have you spoken to your GM?
I play a witch with a focus on debuffing so my situation isn't the same but there were times I I felt I wasn't having much of an impact in combat situations so I'm sympathetic to his situation. Damage dealt and kill counts has an advantage of providing a visible metric of your character's impact whereas for those of us that buff/debuff things can be less clear; add to that a party of player's with a high damage output and we can't help but wonder if would have been able to deal with the threat almost as easily without us. I resigned myself to the fact that I would at times feel useless but my GM actually stumbled upon a solution without being aware there was a problem.
We were fighting the BBEG and the fighter was rolling to hit, with each roll he would declare the total and the GM would say if it was a hit or miss. On one of the roll the fighter didn't bother reading out his total, instead brushing it of with "that's a miss". The GM stopped him and asked what he rolled...it was a 2 for a total of 11. Ordinarily this would have missed but to the fighter's surprise it was a hit. The fighter was confused so the GM explained that because of the hexes and curses of my witch the BEEG ac was now so low that even an 11 hits it; That's what I needed, explicit affirmation of my characters impact. After the session I spoke to the GM and explained that having been explicitly told that an attack hit because of my debuffs made the combat a far more positive experience for me; as such anytime a buff or debuff alters the outcome of a roll it's mage clear when describing the results.
So if the archer hits their target because of the cleric's blessing then the GM might say to the archer something like "to your seasoned eye you were sure that shot would have missed, but you felt the the divine blessing of Sarenrae helping to guide you arrow to it's mark". It doesn't have to be so florid, the GM could simply say "your attack would have missed but because of the bonus from the cleric, you hit".In a sense, in the above scenario the damage done by the archer was in fact damage done by the cleric. If your GM doesn't do anything like this you might want to make the suggestion.
Along with the other stuff (and particularly I think this player might just need a different character and if the need for the cleric is so great maybe another player can step up and take over the cleric.) I do think the all support characters need to build in a plan for after the first or second round.
Generally speaking, a support character it going to get all their buffs off in a round or two. After that, even if there are several more rounds to the combat things hopefully are well in hand. If things go south you of course have a job (emergency healing likely) but if things are going well, but it will be another few rounds until all the enemy is down you need something to do, and knowing this should be part of your build plan.
3/4 BAB, like a cleric, is well suited to enter combat directly, providing the physical stats haven't been dumped. Archer cleric is one option (although long bow proficiency is missing from the proficiency list) and has the advantage of being easy to switch back if you need to run save someone (not entangled in melee.) Reach cleric is really strong and requires minimal investment.
The point though is, whatever the plan all support characters really need a plan. Combat takes up so much game time that you really need to be able to have fun and contribute during it, and not just in the first couple of rounds (however significant those contributions are to the party success) to really have fun.