Privacy settings email that looks a little dodgy


Customer Service


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Hi Guys,

I have just recieved an email from customer.service@paizo.com with the subject heading:

Verify your updated privacy settings for your paizo.com Account

Then it has the following message (I have removed a large part of the link in case it is real):

Please use the following URL to verify your updated privacy settings:

https://secure.paizo.com/cgi-bin/WebObjects/Store.woa/wa/DirectAction/verif icationEmail?..........

Best regards,
Paizo Customer Service
customer.service@paizo.com

Just checking this is actually from you for me to action. It looks almost identical to several other scams/phishing emails I recieve on a regular basis at my workplace.

Thanks
Blackcat


Pathfinder Starfinder Society Subscriber

The link appears to be legitimate, but best practice would be to instead go to the following:

My Account --> Account Settings --> Privacy Settings

and check the settings there directly.

Once you do that, keep an eye out for the confirmation e-mail -- according to this thread, the settings won't "take" until you receive and respond to that e-mail.


I got a mail with a very odd looking link as well. Would someone from paizo be able to verify that it is legit?


I can offer that the SMTP transaction headers show that the message originated from a paizo-owned IP. So unless their DNS (and actually the rDNS PTR records at their ISP) have been hacked, it's legit.

Customer Service Representative

Hello Everyone,

We did send out an email that reads,

"Please use the following URL to verify your updated privacy settings:

[link]

Best regards,
Paizo Customer Service
customer.service@paizo.com"

We have discovered though that in some cases the email provider may break up the link because it is too long. So clicking it may not work. You can do what David mentioned above. Copying and pasting the 2 parts of the link together should work as well.


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Charter Superscriber
Diego Valdez wrote:
We have discovered though that in some cases the email provider may break up the link because it is too long.

Thanks everyone, yes, it was the long broken link that made me suspicious. All updated now!

Community / Forums / Archive / Paizo / Customer Service / Privacy settings email that looks a little dodgy All Messageboards
Recent threads in Customer Service