Hi,
I changed the payment method on my order after it failed. I saw the "reauthorize" (or something like that) button but it failed again thanks to my typo. Now I have corrected it but I can't find the reauthorize-button anywhere. Not on the order page, not on subscriptions, payment methods...
Where on Earth (or Golarion?) can I find the button?
I apparently can't even change the payment on this order any more, I thought I'd try that if it would force reauthorization. The problematic order is number 4697095 if someone can check on it.
Customer Service Representative
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Hi rixu,
Thanks for letting us know! I apologize for the confusion with this. I've taken a look into your order, and I was able to try to authorize the card again from our end. It looks like the card is just fine, and your order should be ready to go as soon as our warehouse reaches it in their shipping queue.
Once your order has been processed for shipment, you'll receive the normal confirmation email to let you know that it's on the way. If there are any further questions or concerns that you may have in the meantime, I will be more than happy to assist you as best I can.
Thanks!
Katina