Thumbs-up for the team. Thank you, Katina!

[whammydiddle]

I know y'all are probably feeling the heat with the backlog, so I wanted to say thank you.

I had a bit of a bug in website a couple weeks back where an order looked like it failed. I reordered, and never thought to look at my pending orders until a couple days before it was to go out. Lo and behold, two identical orders. I emailed them about it, not knowing they were backlogged.

Yesterday, I got the confirmation emails for both shipments. I found this message board explaining they were backed up, so I called. Katina managed to pull the second order back before it went out.

I appreciate the personal service, y'all...

[Katina Davis]

Hi whammydiddle,

I'm glad I could help out! Thanks for your understanding about the backlog; we're working through it as quickly as we can.

Just let me know if there are any further questions or concerns that I can help out with in the meantime.

Thanks,
Katina