Pathfinder Society Scenario subscription modules missing

[xellos]

Hello! I'm not sure my emails have been received; I imagine you all are keeping busy.

I've sent pictures of my Starfinder book; the text block is separated from the headband (and pulling away from the end paper on one end).

The second is that I seem to be missing scenarios from my Pathfinder subscription- everything after 8-23 isn't showing up in My Downloads. My Starfinder scenarios did appear in My Downloads, but no sign of Pathfinder. I have paid for them as part of the subscription, but even when I visit the individual scenario page it doesn't show that they've been purchased.

Thanks!

[xellos]

And I notice it doesn't say Pathfinder Society Scenario subscriber under my name now that I've posted- but I do still have an active subscription, and I have paid for the scenarios. Orders 4401195 and 4362149 for examples.

[Sharaya]

I can confirm that we have received your emails.

We have been receiving an extremely high volume of inquiries via all methods and have been short staffed for various reasons, so we're trying to catch up on the backlog as quickly as we can. We'll get to you as soon as we can. Thanks for your patience!