Hey! I bought the Limited Edition Starfinder Core Rulebook at GenCon and the pages split from the spine around page 512 in the glossary. The damage is significant. What can I do about getting a replacement? I can send photos and return the damaged book if need be.
Thanks!
It's a good idea to email some photos of the damage to customer.service@paizo.com. They like to collect such data for QA purposes. I'd do that now, even though it's going to be a while before a staff member gets to your post (since they'll ask for it).
In this specific case, there's been a few such issues with the SF books, so resolution might take a little while longer than usual - they usually sort this sort of thing at "next working day" pace. Many of the staff have been away the last week so messages such as this are being collected to get resolved once everyone is back on deck.
Photos sent to the customer service email. Good suggestion. Proactive is better.
Thanks!
Customer Service Representative
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Hello Ironburn,
Steve is a veteran around these parts, so he knows what he's talking about. :) We are experiencing a heavy load of requests at the moment, and a lot of our staff is still making their way from GenCon or else recovering from the dreaded Con Crud. Unfortunately, that means that it make take a bit to hammer out the best way to get these issues resolved. However, I have verified that your email is in our inbox and it has been flagged to be looked at when we are ready to move forward with a solution.
I apologize that your book is damaged and thank you for your patience while we get our ducks in a row. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with in the meantime, and I will be more than happy to do so.
Thanks, and have a wonderful evening!
-Katina
Wanted to follow up on this as it has been over a week and I've heard nothing.
What's the status?