Customer Service Representative
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Hello Bodo,
Thank you for letting us know! Unfortunately we don't have tracking available for most international shipments, so I don't have a way to tell where the package is now or why it has not arrived. I apologize for any inconvenience!
I will go ahead and get a replacement order set up to be sent out as soon as possible. Once our warehouse has processed the order for shipment, you should receive a confirmation email to let you know that it's on the way.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.
Thanks!
-Katina
Hello Teramond,
The replacement package shipped out on August 21 and had up to 36 business days in transit to you. That would put it arriving as late as Thursday, October 12. So it is not late yet. We do not have tracking for international shipments so I can't see where in the process it is. The deliverer is your local postal service. The US address of origin is our address which you can find on our contact us page.