Order Number 4319686


Customer Service


Adventure Path Charter Subscriber

I had changed my shipping settings just before Crown of Fangs case shipped to use UPS. I then changed my shipping settings back to "cheapest" after I got the case.

I just confirmed my account shows ship using "cheapest" still which is normally always 'Standard Postal Delivery'.

But today I see order 4319686 shipped using UPS. Was UPS really the cheapest method to ship or did my account get stuck using UPS?

Thanks

Paizo Employee Customer Service Representative

Hello ShadowChemosh,

Thanks for letting us know about this! It looks like the order was just stuck on UPS, and there should have been a cheaper shipping option available. I'm sorry for the mixup!

I'll be refunding the difference in price ($9.71) back to your account in the form of store credit, which you should see show up in just a few minutes. That credit should be available for you to use on any future order with us.

Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be glad to help out as best I can. Thanks, and have a great day!

-Katina

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