october subscription

[Mark L. Crowell]

was looking around and realized my subscriptions hadn't arrived for a while. it's getting kinda worrisome. Don't see a shipped order either. is everything ok?

[Diego Valdez]

Hello Mark,

Your October subscription order did not ship out because we were getting payment method failures when we tried. You should have received emails letting you know. Your November items were generated to the same order, but we have received payment method failures for it as well.

[Mark L. Crowell]

any further estimate on this being shipped?

[Mark L. Crowell]

payment was supposedly sorted out over a week ago. any further estimate on this?

[Katina Davis]

Hello Mark,

I've let the warehouse know to ship it as soon as possible. Giving it a nudge unfortunately caused another authorization, which returned a payment failure message to us. I've reversed the authorization which was previously opened, since we can no longer finalize it.

Unfortunately, this means we'll have to wait until the funds have been returned back to your account before we are able to process the order for shipment. I'll let the warehouse know to try again tomorrow evening so that the funds have some time. If the authorization reverses sooner and you'd like us to try again earlier than that, just let me know.

I'm sorry for all of the confusion that this has caused! Please don't hesitate to ask if there are any further questions or concerns that I may assist you with.

Thanks!
Katina