Binding Issue in Germany

[Alarith]

Hi there,

I also bought the first Starfinder Core Rulebook here in Germany, and have been playing happily since September. Now my book shops the same issue already mentioned here and on facebook. Do you still replace the books and is this offer also valid for Germany?

Kind regards

Ala

[Katina Davis]

Hi Ala,

Thanks for letting us know! Yes, this is an issue that we are still helping people with if they are unable to get a replacement or a refund from the retailer that they originally purchased the book from.

The next step would be to email us at [e-mail]. In that email we'll need a picture of the damaged book to pass on to our manufacturer, along with a good address to get your replacement book sent out to. Our inbox is a little full right now, but once we reach your email, we will be happy to help you as quickly as we can.

I hope this helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime.

Danke, und schönes Wochenende! :)
-Katina

[Alarith]

Hi Katina,

thank you so much. I've send out the e-mail with the picture and the address. I hope this works out.

Kind regards

Christian

Katina Davis wrote:

Hi Ala,

Thanks for letting us know! Yes, this is an issue that we are still helping people with if they are unable to get a replacement or a refund from the retailer that they originally purchased the book from.

The next step would be to email us at [e-mail]. In that email we'll need a picture of the damaged book to pass on to our manufacturer, along with a good address to get your replacement book sent out to. Our inbox is a little full right now, but once we reach your email, we will be happy to help you as quickly as we can.

I hope this helps! Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime.

Danke, und schönes Wochenende! :)
-Katina

[Katina Davis]

Hi Christian,

Thanks for letting us know! I see your email in there, and I'll get back to it as soon as I reach it on our inbox. Just let me know if there's anything else I can help out with in the meantime.

Thanks!
-Katina