The lastest issue of my AP subscription (The Inferno Gate) arrived badly bent - the card envelope had been crushed in one corner. What's the process for complaining to the postal service about this and seeking compensation? I'm in the UK.
Thank you!
Customer Service Representative
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Hi Callum,
I'm sorry to hear that your book arrived damaged! To address the issue with the Postal Service, you'd have to talk to your local Post Office/mail carrier and let them know what happened.
In the meantime, I'll go ahead and get a replacement set up in your sidecart to be sent out with your next subscription shipment. If you need it sent along sooner, just let us know. Otherwise, I'll be glad to help out with any further questions or concerns that you may have in the meantime.
Thanks, and have a great day!
Katina
That's great, Katina - thanks! I'll get in touch with the Post Office here.
By the way, you've got a superb avatar there!
The replacement didn't come with my subscription shipment, I'm afraid, so something must have gone wrong somewhere.
The Royal Mail say that the person posting the item needs to contact their mail service to report a damaged item. I can send you photos of the damage, if you'd like to do that.
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Customer Service Representative
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Hi Callum,
I'm looking through your order and I think this may actually be my fault; I don't see a replacement having been put into the sidecart. I'm so sorry about that! I must have had too many tabs open in my brain that day.
Sorry about the delay, I'll get that replacement sent on the way to you now so you don't have to wait for next month's subscription. If you'd like to send pictures of the damaged book in the meantime, you can send them to customer.service@paizo.com and we'll take a look at them.
Thanks so much for your patience and I apologize again for the mixup. You should receive a notification email when the replacement has left our warehouse. Just let me know if there's anything else I can help with in the meantime.
Thanks!
Katina
Thanks for that, Katina. I can sympathise with the tabs issue! I'm happy to wait until my next subscription mailing to get the replacement, if that will save you money.
I'll e-mail you the pictures tomorrow.
The replacement copy arrived yesterday, in good condition. Thanks again!