March 2016 New Release Shipping Thread


Customer Service

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Customer Service Representative

•Paizo Subscription Products
Adventure Path: #104: Wrath of Thrune (Hell's Vengeance 2 of 6)
Campaign Setting: Inner Sea Faiths
Player Companion: —
Maps: Flip-Mat: Twisted Caverns
Roleplaying Game: Ultimate Intrigue
Modules: —
Pawns: —
Adventure Card Game: —
Adventure Card Game Class Decks: Pathfinder Adventure Card Game—Class Deck: Oracle

•Non-Subscription Product by Paizo

•Subscription Pathfinder Product by other Publishers
Comics: Pathfinder: Hollow Mountain #4
Battles Miniatures: —
Pathfinder Tales: —
Pathfinder Legends: Legends: Mummy's Mask Audio Drama CD Set 4
Pathfinder Legends Digital: Legends: Mummy's Mask Audio Drama 4

•Non-Subscription Pathfinder Product by other Publishers
Pathfinder Battles: Iconic Heroes Set #6

•Authorization (Order Spawning) Date: March 10
•Begin Shipping Estimate: March 14
•End Shipping Estimate: March 25
•Street Date for Paizo Products: March 30

Please note:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄


Sharaya wrote:


•Street Date for Paizo Products: March 30

Heh. My birthday. :-)

Scarab Sages

Are we still on pace for auth spawning today?

Customer Service Representative

2 people marked this as a favorite.

Checking to make sure there are no germs hiding in this month's auth.


<.<

>.>

If there are germs hiding in the auth...

...I have an alibi!

*waves paper*

Customer Service Representative

3 people marked this as a favorite.

Things pass inspection! Let's get the auth party started!


Order has spawned! Now to wait for the shipping notice...

Dark Archive

Sharaya wrote:

Things pass inspection! Let's get the auth party started!

Gir gifts are awesome


Sharaya wrote:
Adventure Card Game Class Decks: Pathfinder Adventure Card Game—Class Deck: Oracle

Yesssssssssssss... *rubs hands together*

Customer Service Representative

It looks like the auth crashed last night. It's up and running again!


Got my auth email. Now to impatiently wait for the beloved shipped email.
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Has my stuff shipped yet?


Pathfinder Roleplaying Game Superscriber

I had a "expected to ship in 1 to 7 days" note on my subscription page which since disappeared, and, my side cart got reassigned to ship in April. Argh! My side cart is the Monster Codex Pawns! Argh again!

Customer Service Representative

taks wrote:
I had a "expected to ship in 1 to 7 days" note on my subscription page which since disappeared, and, my side cart got reassigned to ship in April. Argh! My side cart is the Monster Codex Pawns! Argh again!

If you're looking at the My Subscriptions page right now, there will probably be some display errors. No worries yet!

The auth (order spawning process) is still running. If it crashes or we have to stop and restart it for any reason, the My Subscriptions page has display issues until we finish generating all of the orders.

If that page has updated or you haven't gotten an order confirmation email by the time we post here that the auth has finished, let us know, and we can look into it.

Lantern Lodge Customer Service Manager

So, we had a slight issue where backordered Beginner Boxes did not behave correctly and started combining with pending subscription orders. This effected a very small number of users and Customer Service is correcting those orders as soon as possible. The auth is running again and should be wrapping up Soon™.


2 people marked this as a favorite.
Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:
So, we had a slight issue where backordered Beginner Boxes did not behave correctly and started combining with pending subscription orders. This effected a very small number of users and Customer Service is correcting those orders as soon as possible. The auth is running again and should be wrapping up Soon™.

I always get so confused about the various usages of Soon. (First used by a CM from LOTRO - Sapience)

Please keep in mind; the measurements below are highly accurate (as are their relationships to each other). However, the descriptions are for entertainment purposes only. Unless you win money, then you owe me 10%.

  • NOW!

    Never gonna happen!

  • At some point in the future (also; At some point)

    We’re in pure Nostradamus territory here. We have a magic 8 ball and even it said, “Ask again later”.

  • In the future

    This isn’t going to happen during any variety of soon you care to use. In fact, it’s pretty far out there. Not as far as ‘at some point’, but we’re certainly not suggesting you book vacation time just yet. We’re probably talking about something that is possible within the current time line. Assuming, of course, the Mayans, Vikings, and 47 other random stone carvings were wrong and we’re still here after all that crazy ‘end of the world’ stuff.

  • In the near future

    This is absolutely, positively, without question, a possibility. In fact, it might even be a real possibility. But as to when, we’ll have to get back to you on that one.

  • Soon™

    No lie. It’s going to happen. It’s going to happen really freakin’, like, eventually. But it will happen!

  • “Soon”

    It’s official! We have given consideration to a possible date and we now have several possibilities!

  • Soon

    We’ve narrowed the date down to something within the calendar year!

  • soon

    No really, we have a date now! It’s even penciled in on a calendar somewhere!

  • MoreSoonerish

    We have a date, and we’re probably going to tell you what that date is…soon!

  • Incredisoon

    OK! We’re done messin’ around. We have a date, we’ve found the calendar we wrote it on, and we are going to tell you. Like right freakin’ shortly! Seriously!

  • Tomorrowish-esque™

    This is going to happen within the next 24 hours. Give or take some random number of hours which may or may not exceed an amount equal to the number of miles between the reader and the International Date Line divided by 163.97241. Unless the person is actually standing on the International Date Line at the time of reading, in which case the world will end in a cataclysmic divide by zero error and none of this will matter anyway. This is all barring any conflicts with ‘The Schedule’, of course.

  • As soon as possible

    Time being the slippery thing it is, this has quite probably already happened. If not, it is very likely to happen while someone is typing up the message telling you when it will happen. Assuming, that it is in fact possible.

Modifiers, adjustments, and other fun stuff.
Capitalization

As a general rule, capitalization will tip you off as to a measurement’s place in time. Capital letters denote a longer period of time than lower case letters. This applies to all uses of capitalization when dealing with time. Thus Soon is longer than soon. Likewise, MoreSoonerish, Moresoonerish, and moresoonerish are all incremetally shorter periods from longest to shortest.

TM and its uses;

The notorious ™ has very specific meanings. It denotes a longer period of time than the word or phrase would otherwise represent without the addition of the ™.

“Quotes"

The use of quotes, like the use of TM and Capitalization has specific meaning. It is another measure of extending the noted period of time. Though it denotes a shorter extension than either ™ or Capitalization.

Combined notation

When you see a combination of modifiers (™, quotes, and capitalization) you must consider the impact of all modifiers on the base measurement. The more modifiers, the larger the expansion of time from the base measurement.

Addendum A: Spooky Stuff
It’s on schedule

This relates exclusively to a highly theoretical method of calculating time commonly referred to as, ‘The Schedule’. The Schedule is part of an emerging understanding of time called Quantum Sapience Time. Schedule Time has the amazing ability to exist, not exist, and potentially exist or not exist all at the same instant. It is only the act of observing The Schedule that forces it into a fixed state in which the normal rules of Sapience Time apply. This is commonly called “entanglement”. Entangling one’s self with The Schedule is a very risky proposition as it can lead to temporal disorientation. Especially as it does not require one to be in any physical proximity to The Schedule. Albert Einstein himself referred to this as “Spooky action at a distance.”

Addendum B: Backward Causality:
We told you so

Any attempt to look back upon or view the flow of Sapience Time from a future point will amplify and enhance the predictive and pre-deterministic nature of soon. The effect of this observance is to reveal the perfect accuracy of all predictions within the fabric of the Sapience Time Continuum. In short, the act of releasing content will cause the time line to become self-evident and clearly predictive of the exact moment in the future at which the release will happen when viewed from that future.


Pathfinder Roleplaying Game Superscriber

It spawned, thank you.

Liberty's Edge

If I had a payment type issue and have corrected it, do I need to email customer service or start a thread to get it reauthorized?

RPG Superstar 2008 Top 32

2 people marked this as a favorite.

Let us all begin the blessed 'Dance of F5', so that we might bring sweet rains of PDFs upon our fallow download pages...

Customer Service Representative

The authorization mostly completed this weekend, though it left a couple of stragglers that we had to finish up this morning.

At this time, if you did not receive an order confirmation email and were expecting one, please let us know by email, phone, or by creating your own thread on the customer service messageboards.

Dark Archive

1 person marked this as a favorite.

Hopefully, I'll get my shopping notice today. I was hoping to start reading the PDFs on my free day.


1 person marked this as a favorite.
Chris Ballard wrote:
Hopefully, I'll get my shopping notice today. I was hoping to start reading the PDFs on my free day.

So say we all.


3 people marked this as a favorite.
Chris Ballard wrote:
Hopefully, I'll get my shopping notice today. I was hoping to start reading the PDFs on my free day.

I waited patiently yesterday and NOTHING. Today I RAGE!!! I will tear through the streets of my city wreaking havoc and spreading terror... Or I'll just sit here staring at my email folder hitting refresh : )


1 person marked this as a favorite.
Chris Ballard wrote:
Hopefully, I'll get my shopping notice today. I was hoping to start reading the PDFs on my free day.

I've got the same hope here. Tomorrow is my only day off before game day, and I've gotta rebuild my vigilante from the playtest version to the live version for that game.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Must have new pdf's. Day off and need new reading material.

Sovereign Court

Yrtalien wrote:
I waited patiently yesterday and NOTHING. Today I RAGE!!! I will tear through the streets of my city wreaking havoc and spreading terror... Or I'll just sit here staring at my email folder hitting refresh : )

Some fan you are. Real fans refresh the download page!


And so the wait burns its way into my very soul...and breaks my f5 key. What kind of Kyton-spawned algorithm determines how these orders are shipped?!

Customer Service Representative

technarken wrote:
And so the wait burns its way into my very soul...and breaks my f5 key. What kind of Kyton-spawned algorithm determines how these orders are shipped?!

I'm not sure of the details of the magic behind things, but the vague idea is that we optimize things to ship as many orders out as quickly as possible.

Sovereign Court

That's a pretty flawed method. It seems obvious you should be sending mine first and worry about your other customers later.


ROFL! :-)


Downloaded in Chrome without a hitch! Nice

Dark Archive

continues the Dance of F5

Shadow Lodge

So I added the RPG line subscription to my subscriptions after people were already receiving their shipping notices, not sure if that means you'll need to poke mine to get it moving, but I thought I'd check to see if it needs to be poked.

Silver Crusade

Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber
Sara Marie wrote:
So, we had a slight issue where backordered Beginner Boxes did not behave correctly and started combining with pending subscription orders. This effected a very small number of users and Customer Service is correcting those orders as soon as possible. The auth is running again and should be wrapping up Soon™.

Hrm. I'm looking in my order and I see a Beginner's Box and a note that the subscription order is now "waiting for backordered products". I don't think I saw that message before, but maybe I'm blind and just looked past it.

Is this the same problem mentioned above, and should I be worried about it?

Customer Service Representative

Hello Terminalmancer,

Your Beginner Box order was placed before we ran out and they went to backorder so we have one for you. It will be shipping with your subscription order. The reason you see that on it is because the product status updates site wide. So anywhere that shows it will show it being on backorder.


<chanting> Ship! Ship! Ship!

Silver Crusade

Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

Aha! Thanks for the update. Since you got to me here feel free to ignore the order post I made after I remembered what the heck I'm supposed to do to make your job easier. (I did not succeed!)

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

So this is weird...

I got my initial Authorization email and Authorization charge to my account on Mar 10 which subsequently was removed as normal after a few days. I got another charge yesterday (March 18) which usually (Always) means I get a shipping email and my PDFs, which did not happen.

Is Paizo now sending out Authorization requests again after a certain time period?


This sounds like the thread for my question so here I go

I just placed an order today but i have yet to receive the authorization email, am i going to have to resubmit my order or will i have to wait until tomorrow to see it because i place my order on a sunday?

Sovereign Court

I GOT MY EMAIL WHOOOOOOOO

*ehem*

I mean, my order has gone through and this pleases me. It has been a pleasure doing business with you and I hope to continue this business agreement in future months.

Ok back to freaking out while my Legends and Intrigue download!


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Dear lord Customer Service, take my money already and send my stuff. You've been waiting to finalize it for a week now.

Scratch that, was Mar 10. 11 days and counting. Seems shipping is getting slower and slower.

Customer Service Representative

Hello Malik,

Your order is on a pick list right now, which means it is in the batch of orders the warehouse is packing up and getting out the door. So it should be on it's way soon. We usually allow up to 2 weeks to get all of the subscriptions orders sipped out, so we should be taking your money by the end of the week.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

So expect 14 days normally....


Malik Doom wrote:
So expect 14 days normally....

The dates are in the first post in this thread:

Quote:

•Authorization (Order Spawning) Date: March 10

•Begin Shipping Estimate: March 14
•End Shipping Estimate: March 25

I also am still waiting for my shipment. :( Any encouraging news on mine, Diego?


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Joana wrote:
Malik Doom wrote:
So expect 14 days normally....

The dates are in the first post in this thread:

Quote:

•Authorization (Order Spawning) Date: March 10

•Begin Shipping Estimate: March 14
•End Shipping Estimate: March 25
I also am still waiting for my shipment. :( Any encouraging news on mine, Diego?

Yup I know, though this time seems longer than normal.

I believe last time my order was shipped 4 days after initial confirmation


The algorithm moves you around in the queue each month. Skeld goes first, obviously. Then the rest of us are grouped into batches of similar orders and those batches get shipped out - sometimes early, sometimes late. (I believe there's a complication for those out-of-the-ordinary orders, but that's the gist).

I've been through patches of always being early for a few months and always being late. I find it difficult to pin down exactly how the variables intersect (although my experience is that sidecarting non-paizo products always pushes me to the end of the queue in the next month).


I'm in the same boat as you guys. With any luck I'll get that lovely notification tomorrow though.


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber
Steve Geddes wrote:

The algorithm moves you around in the queue each month. Skeld goes first, obviously. Then the rest of us are grouped into batches of similar orders and those batches get shipped out - sometimes early, sometimes late. (I believe there's a complication for those out-of-the-ordinary orders, but that's the gist).

I've been through patches of always being early for a few months and always being late. I find it difficult to pin down exactly how the variables intersect (although my experience is that sidecarting non-paizo products always pushes me to the end of the queue in the next month).

I've also heard that when it comes time to decide the order of shipments, Cosmo looks at whoever seems the most excited to get their books/pdfs and sends them to the end of the queue so he can wallow in their agony.


skizzerz wrote:
I've also heard that when it comes time to decide the order of shipments, Cosmo looks at whoever seems the most excited to get their books/pdfs and sends them to the end of the queue so he can wallow in their agony.

<shakes fist> COSMO!

Silver Crusade

Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber
-Steve Johnston- wrote:
skizzerz wrote:
I've also heard that when it comes time to decide the order of shipments, Cosmo looks at whoever seems the most excited to get their books/pdfs and sends them to the end of the queue so he can wallow in their agony.
<shakes fist> COSMO!

I got mine early one month and was excited. Big mistake! Now that he knows I am a reliable source of agony, I seem to be reliably near the back of the line.

(It'd probably help if I'd stop sidecarting.)


Yay! Mine shipped! May the rest of you waiting get your shipment notices soon! :D

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