Hey guys. I noticed that I hadn't gotten my Hells Rebels 3, nor confirmation on Hells,Rebels 4 today. Looking at my account it looks like there was a payment issue on #4 (for some reason trying to default to an older card with no changes on my end), but I see nothing about Hells Rebels 3 being declined or any similar. Can anyone clue me in on this?
Thanks.
Customer Service Representative
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Hi Peter,
Thank you for bringing this to our attention! I'm not sure why your subscription decided that you did not want Hell's Rebels #3, but I managed to wrangle a copy into your pending order #3789479, alongside #4. I'll be sending you an updated confirmation email in just a moment, so feel free to look over that to verify that everything is correct and let me know if anything needs to be changed.
As for your card, I'm not sure why it was defaulting to an older card, but I've set the default card on both your subscription and this particular order to be the card most recently added, so it *should* be the right one. Again, this is something you can check on the confirmation, and if it needs to be changed, I can take of that for you.
Please just let me know if there are any further questions or concerns that you may have, and I'll be glad to help. Otherwise, have a great day!
Thanks
Katina