ACG Subscription Questions


Customer Service

Grand Lodge

I'm interested in starting an ACG subscription, but I am also going to be leaving the country before the end of the month (~23rd). So I have a couple questions-

1) Is there anyway to have the base set/add-on arrive at my US address before the 23rd? I don't know when you will begin shipping/releasing the new ACG set, so its hard to judge how much impact different shipping speeds would have.

2) Is it possible to change the address attached to the subscription afterward?

3) If I decide to wait until I am overseas to subscribe, what is the window during which I could start with the add-on?

Thanks

Customer Service Representative

Hi GTRobber,

1) There is a good chance the Base Set would arrive by the 23rd. We are hoping to start shipping on the 11th, and have about a 2 week window for getting everything shipped out (though, I think we are all hoping to get it done before PaizoCon *crosses all fingers and toes*). The cheapest shipping option for the Base Set domestically is UPS Ground, which is typically about 2 to 5 business days in transit. So, it would likely arrive by the 23rd, through I can't guarantee that.

2) Yes, you can change the address on subscriptions at anytime. If you are changing it after an order has been generated in the system, you will likely need to contact us to make sure it is also changed on the pending order.

3) The Character Add-On Deck will rotate out as a starting option in early June, when we start generating June subscriptions orders to accounts.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Grand Lodge

Thanks for answering my questions! I'll try to decide in the next few days if I'm willing to take a chance on faster shipping with 2 day air UPS and hope it arrives in time.

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