UPS left the cardboard envelope containing 'The Palace of Fallenstarns' on my front porch, in the rain. It is basically a palace of soggy, limp, dripping stars that is ready to disintigrate. I don't know what your policy is on this kind of thing (its obviously more UPS's fault than yours), but could you send me a new copy of this module?
Thanks much,
Ben
Sara Marie
Customer Service Dire Care Bear Manager
I've set up replacement order 3405457. If it becomes an ongoing issue we suggest speaking directly with UPS/USPS. If that doesn't resolve the issue then we suggest switching shipping addresses or shipping methods.
Thanks so much! In Austin, TX rain is sporadic and sometimes hard to predict, which is probably why this problem occurred. It has not happened with any of my previous orders.
One thing that you all might consider is to package items in some water resistant bag, at least during the winter months.
