# 3355114
Where is it? This is infuriating! I have tried calling you and been hung up on. I have emailed you and been ignored. The PDFs that should be in my download from this order are missing.
Customer Service Dire Care Bear Manager
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We are still in the process of shipping our November Subscriptions. Both our warehouse and customer service departments are currently overwhelmed and working through the backlog as quickly as possible. We are working as quickly as possible to get orders out the door and emails answered. You can keep up-to-date with how November's subscription shipments is going in the November Shipping thread.