Just wanted to make sure there wasn't a problem with the order, since it is still marked as Pending.
Thanks.
I've been giving them time, considering the sheer volume of merchanise they are moving with the Great Golem Sale.
Still, I'm a bit nervous. My financials have changed like NOG said, and I'm afraid a snafu is going to leave me without one or more items. I've got four orders pending - one from October 2.
'Tis one of the reasons I try to avoid purchasing directly from Paizo. I hate to be that way, but their shipping costs are unusually high and the speed of shipping less than other retailers.
Just wanted to make sure there wasn't a problem with the order, since it is still marked as Pending.
Thanks.
It looks like everything on this order should be good and I don't see any problems. Most of the items on the Great Golem Sale have an estimated Product Availability of "ships from our warehouse in 2 to 14 business days." The warehouse has a lot of sale order to process right now, so most of them will probably be on the longer side of that estimate.
So, everything looks good, and the warehouse will ship it out as soon as they get to it in the queue.
I do find it humorous that they authorize charges so far in advance, as if financials for people don't change over a period of two weeks.
In the same boat by the way.
NOG, your subscription order looks good. The warehouse is still working on shipping out this month's subscription orders. If you have another order you are concerned about, please provide us with the order number. The only pending one I can find at this time is the subscription order.
I've been giving them time, considering the sheer volume of merchanise they are moving with the Great Golem Sale.
Still, I'm a bit nervous. My financials have changed like NOG said, and I'm afraid a snafu is going to leave me without one or more items. I've got four orders pending - one from October 2.
'Tis one of the reasons I try to avoid purchasing directly from Paizo. I hate to be that way, but their shipping costs are unusually high and the speed of shipping less than other retailers.
Did you want any of those pending orders combined into less orders to reduce shipping costs?
Regarding them still being pending -- it look slime most of them are Great Golem sale orders. As I stated about, it will take the warehouse on the longer side to get those out, just because there are so many. It looks like your one of your orders is also a new subscription order. This month's subscription orders started shipping out on the 8th and it usually takes a couple of weeks to get all of the subscription orders out each month.
I've taken a look at your orders and it looks like all of the items should be good and I don't see any potential issues. It just looks like the warehouse hasn't quite gotten to it in the queue yet.
As for our shipping costs, the shipping prices we offer on our website are the amount we pay for shipping, as its not our goal to make any profit on the costs of shipping. We only have one warehouse here at Paizo that we ship all of our products from, whereas other retailers may have more warehouse locations, which allow them to ship from a large range of locations, significantly reducing their cost of shipping since they're shipping from a closer location.
As for shipping times, we are actually a relatively small company, with a relatively small warehouse. During high volume times, it can take longer for orders to ship. This is why we list the "Product Availability" of "ships from our warehouse in X to X business days" listed in product descriptions.
Additionally, more details about billing process can be found here, and may explain authorizations and billing a little better.
I hope that helps explain things a little better.
If anybody has any further question or concerns, please let us know.
...
You are very, very kind and I appreciate your response. I am sure you and others are stressed because of this sale. I sincerely mean that. You can only do so much.
Unfortunately, I'm very disappointed in my experience with Paizo this time. Not angry, not mad - disappointed. I was really looking forward to these products, but I've requested all four orders (about $200, and a subscription) to be cancelled.
The powers that be need to address the hurdles encountered during this sale and take measures to avoid or mitigate them for next time. Temporary help, not closing for Columbus Day, something.
I might look around at the scraps toward the end of the sale and try again, but I am very reluctant to buy directly from Paizo any longer.
Ok, I've cooled off now.
The more I think about it, this isn't the fault of the poor guys and gals at the warehouse, and as I've stated it certainly isn't customer service's fault.
I'm requesting to not have the orders canceled. It would cause more work at this point on everyone than just leaving it alone.
Best,
Tranquilis
And please combine shipping as Sharaya graciously offered.
Thanks for the updates, Tranquilis. I got this wrapped up in your other thread.