Pending books in sidecart but not shipping?


Customer Service

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Just going back over some older orders since my latest subs just shipped. My account page states I have 2 pending orders waiting to ship but nothing is showing up in the actual sidecart section.

I know have the following pending orders:

Order 3277296
Mythic Monsters: Constructs (PFRPG)

Order 3264369
Ultimate War (PFRPG)

Order 3216952
Mythic Monsters XVIII: Aliens (PFRPG) Alternate Cover Print/PDF Bundle
Mythic Monsters 18: Aberrations (PFRPG) Alternate Cover Print/PDF Bundle

As far as I can tell only the constructs and aberrations books are on preorder. Are the other two the sidecart items? If so why didn't they ship with my latest subs on Friday (although this is also listed as pending)?

Thanks in advance for your time and help.
Jason

Customer Service Ray of Funshine

After a little digging, it looks like the sidecart items shipments from the publisher and September subscription order spawning runmay have missed each other by a few days. Which means everything that is available should be added to the next subscription order (we should start authorizing on Oct 2nd).

It looks like your subscription order shipped on the 25th, so I am unable to combine them at this time.

In the future, please keep an eye out for the subscription order authorization email. If anything seems off/missing when you get that, please let us know as soon as possible, so we can look into things or make any necessary changes before the order ships. Thanks!

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Cheers. No problems, these things happen.

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