Unless I misunderstand something, I'm missing a couple of promo cards in my order. When I was picking things up at Gencon I wasn't able to get the Ranzak or Mogmurch promos because there weren't enough copies at the convention. I was told at the time I checked out that I'd eventually get them but I'm not seeing them in my subscription email. I think I might have been marked as having picked them up at the convention but I never received them. I only got the Goblin Weidling and Goblin Keelhaulin'.
(In fact, I'd even started to go ahead and pick up the Ranzak card off the rack at the convention because I didn't know that the promo one was supposed to come out of a different supply, but I was told that unless I wanted to buy an extra one that I should wait.)
In addition, I pre-ordered one of the class decks after I got home from Gencon (Order 3252887) and thought I'd set it to ship with my next possible subscription. Is that going to be able to ship this month, and if so would it be possible to combine it with my subscription order?
Customer Service She-Hulk
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Hello MythicFox,
For people who did not get their promos at GenCon, we actually ended up shipping those out in a big batch last Friday (the 12th). Since the orders were created under the Customer Service account, you would not have received a confirmation email for it. I can go ahead and forward you the associated email, which should contain the tracking information.
As for your Class Deck, it looks like it was created in a separate order, so it didn't know it was supposed to join your subscription. I'll go ahead and combine the two orders so that they'll be sent out together. You should now see your Class Deck in order #3290997.
Please feel free to look over your account and let me know if anything else seems off, and I will be glad to help straighten it out. In the meantime, keep an eye out for that email for your promo tracking information.
Thanks!
Katina
Cool, thanks, everything looks good now. Thanks! High-five!