Hello,
I was wondering what is going on with these two orders. I understand that there are items in the orders that are pre-orders. Those aren't the items I am asking about. I haven't heard anything about those items that are currently in stock being shipped.
Customer Service She-Hulk
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Hello Teddy,
It looks like the card sleeves are the only item marked as unavailable in order #3212997, and the other order has got a few things holding it up.
The easiest solution seems to be putting the delayed products in your sidecart to await future subscription shipments, then combine the rest of the ready-to-go items from these two orders and get them out to you ASAP.
Please let me know if that would work for you, or if you would prefer another solution. No matter the case, I will be sure to get it taken care of as quickly as I can. Please let me know if there are any further questions or concerns that I would be able to assist you with in the meantime, and I would be glad to help.
Thanks!
Katina
Hi Katina,
Please go ahead and put the delayed items in my sidecart and ship the rest.
Many thanks.
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Customer Service She-Hulk
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Hi Teddy,
Okay, I have moved all delayed items to your sidecart, and combined everything else into order #3192087. I sent you an updated confirmation email, but then realized that the shipping was a little bit wonky, so I fixed it and then sent you another confirmation. The later one should be the most accurate, but you can always double-check the order on your account.
I will get this stuff processed and sent out to you as quickly as I can. If you have any questions i the meantime, just give us a holler.
Thanks!
Katina
Hi Katina,
Just thought I'd let you know I received the shipping confirmation email the other day. Thanks again for all of your help.