Unable to place order - times out after 15-20 seconds


Customer Service


I am trying to place an order, however each time I click on "Proceed to Checkout" the page sits idle and does not load for 15-20 seconds and then prompts me to re-enter my password, even though I am still logged in. Whenever I re-enter my password I'm taken back to the main page where clicking on "Proceed to Checkout" results in the same process of sitting idle for 15-20 seconds and then prompting me to re-enter my password.

Paizo Employee Paizo Customer Service Algorithm

Hey Teddy!

I suspect this is being caused by the single order containing so many Print/PDF bundles, as this has been known to give the checkout process a bit of trouble.

I just tried replicating the error but it looks like its working fine from my side, with your permission I'd be glad to submit your order, I just want to get a confirmation first. :)

Let me know if I can assist you with anything else as well. Thanks!

- Erik Keith


Yes, please go ahead and submit my order.

Paizo Employee Paizo Customer Service Algorithm

Thanks Teddy,

I was able to submit the order successfully and I've set the print copies from the Print/PDF bundles to ship with this months subscription shipment to minimize your shipping costs. Let me know if I can be of further assistance!

- Erik Keith

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