Missing Emerald Spire Copies

[In_digo]

Hey,

I received the contents of my kickstarter pledge, including all the physical rewards from the 2 print packs I ordered, except the two copies of the Emerald Spire Superdungeon. Is it possible they were shipped separately, or is this a computer error?

Thanks.

[Sharaya]

Thanks for letting us know about this. We're looking in to it, and will get back to you once we have more information for you.

Thanks!
Sharya

[In_digo]

Thanks Sharaya. We definitely appreciate it.

[aatea]

In_digo wrote:

Hey,

I received the contents of my kickstarter pledge, including all the physical rewards from the 2 print packs I ordered, except the two copies of the Emerald Spire Superdungeon. Is it possible they were shipped separately, or is this a computer error?

Thanks.

Me too! (though I only ordered one copy of the print pack) I know customer service has been backed up, so I've hesitated to email again.

[In_digo]

I'm just going to bump this, since I haven't received any word on our missing copies.
I'd also like to point out two of my guild mates have reported that their physical rewards have not shipped. I'm not sure if this makes a difference, but both guild mates in question added my shipping address to their account, so that their items would ship to me. Previously, I believe neither had added a shipping address.

[Sharaya]

Sorry for the delay in this. There have been some odds and ends and tech issues and an assortment of things to work out with these.

That said, someone in the process of working through and double checking orders in the category, so I would imagine you should see some kind of update in the near future.

[In_digo]

Alright, good to hear. Thank you.