Can't checkout in the store


Website Feedback

Scarab Sages

I have stuff in my shopping cart, but every time I click "Proceed to checkout" and enter my password I get redirected to the Paizo main page. Been having this problem since yesterday. Has anyone else encountered this?


I'm having the same problem.

Webstore Gninja Minion

If you haven't yet, please try logging out, clearing your browser cookies & cache, then logging back in. We're checking on our side of things as well, but that first step will help us pinpoint the problem.


Liz Courts wrote:
If you haven't yet, please try logging out, clearing your browser cookies & cache, then logging back in. We're checking on our side of things as well, but that first step will help us pinpoint the problem.

I did what you asked and tried again. Same result.

Thanks for looking into this!

Scarab Sages

Liz Courts wrote:
If you haven't yet, please try logging out, clearing your browser cookies & cache, then logging back in. We're checking on our side of things as well, but that first step will help us pinpoint the problem.

I have tried your suggestions as well, Liz, and still the same result for me also.

Liberty's Edge

I am having the same issue


Similar issue, but I can't actually add anything to my shopping cart at the moment. I click add to cart and the little spinner pops up but goes away quickly and nothing is added to my shopping cart. In addition clicking shopping cart just gives me the page that says an error occurred.

I tried following what Liz said above and also tried in three separate browsers to make sure. All had the exact same issue.


Aleron wrote:

Similar issue, but I can't actually add anything to my shopping cart at the moment. I click add to cart and the little spinner pops up but goes away quickly and nothing is added to my shopping cart. In addition clicking shopping cart just gives me the page that says an error occurred.

I tried following what Liz said above and also tried in three separate browsers to make sure. All had the exact same issue.

I'm now having the same problem as Aleron. I have some items in my shopping cart but can't add anything more. When I try it just refreshes the screen, or sends me back to the Paizo homepage.

When I try to view my shopping cart, it gives me the error golem screen.


I cannot get items into the cart either, and unfortunately can't find what I want elsewhere.

I did what Liz said, but to no avail.

Lantern Lodge

Still can't check out in the store. I have tried two different computers and 4 different web browsers. The problem really seems to be your site is messed up.

Webstore Gninja Minion

Marius2 wrote:
Still can't check out in the store. I have tried two different computers and 4 different web browsers. The problem really seems to be your site is messed up.

We are aware of the issues, and we are working on a fix.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

For me signing out and deleting all Paizo-related cookies worked. One I logged in again, I was able to check out.


Dustin Ashe wrote:
Aleron wrote:

Similar issue, but I can't actually add anything to my shopping cart at the moment. I click add to cart and the little spinner pops up but goes away quickly and nothing is added to my shopping cart. In addition clicking shopping cart just gives me the page that says an error occurred.

I tried following what Liz said above and also tried in three separate browsers to make sure. All had the exact same issue.

I'm now having the same problem as Aleron. I have some items in my shopping cart but can't add anything more. When I try it just refreshes the screen, or sends me back to the Paizo homepage.

When I try to view my shopping cart, it gives me the error golem screen.

Unfortunately, I have to add a 'me too' to this.


Progress! I can now look at the items in my shopping cart. I just can't "Proceed to Checkout." Thanks for working to address the problem.

Grand Lodge

11:01 Pacific Time, June 19. Problem still exists...

Webstore Gninja Minion

Lawrence Smith 2 wrote:
11:01 Pacific Time, June 19. Problem still exists...

We are aware—once we have a fix in place, we will be sure to make a note of it in this thread.

Digital Products Assistant

Hey guys, we are posting updates on this issue in this thread. Locking this one up now.

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