Order 4324629


Customer Service

Scarab Sages

Hi, it's been 7 days but my order hasn't shipped yet

I'm not bothered about receiving my order late, but my concern is that the payment section of my order states, 'Payment authorization - Expires tomorrow' :S

Paizo Employee Customer Service Representative

Hi Macona,

Thanks for letting us know! I've looked into this order, and it seems that it was processed for shipping earlier today. Sorry for the confusion!

As for the warning about the payment authorization expiring, that's not something that'll usually negatively impact the order. We don't charge for items until they're processed for shipping, so if your authorization expires, that just means that the temporary hold will release and a new one will be created once the order is processed. For more details, feel free to visit our authorization FAQ.

I hope this was helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help out.

Thanks!
Katina

Scarab Sages

Cool beans. Thank you

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