I thought I would let you know about this. When I have placed my last several orders the shipping option was not listed until I went to confirm my order. At that time it just appears as step 2. On one order it never appeared but the shipping was listed as add to my sidecart so it was not a problem. The other thing is my payment choices. It lists the same cc info twice and no matter which I choose it says that my payment method has now been changed.
Also did the orders for the Second Darkness dice get cancelled? I ordered them a month ago but the item disappeared from my sidecart and is not listed under my orders anymore but if I visit the product page it says the item is in my sidecart.
Paizo Customer Service Algorithm
|
I am able to confirm that a set of Council of Thieves dice was set to your sidecart, however they are currently on backorder, and I am unable to confirm if they will be shipping with this months subscription shipment until the order is generated. I just reviewed your pending orders, and set any preorders to your sidecart to minimize your shipping costs.
I'll let the tech team know about the errors you're experiencing during checkout, if you need to alter any orders due to this error in the mean time make sure to let us know here so we can assist you.
- Erik Keith
I just checked and the order I placed sunday night has disappeared. It is not listed in my account under orders. I received an e-mail that night confirming the order. It is order 3073806. I also do not see the dice order listed under my orders.
|
Paizo Customer Service Algorithm
|
When the contents of an order are moved to your sidecart that order no longer displays as pending, but you should still be able to confirm the items in your sidecart.
I initially moved your copy of Gothic Horror to your sidecart to try and save you some on shipping, but upon further inspection we may not have it ready in time for subscription shipments, and I have moved it back to its original order. It should now be displaying again on your Order History page.
- Erik Keith
They appear there now but before they were NOT listed. My order from Sunday does show now under my orders. The strange thing is that they were there before then they disappeared and now they are back. Just wanted you to know. Thanks for the help.
You said this was fixed but it was not fixed. I now have Deep Magic shipping and I am being charged for shipping when it should have been in my sidecart to ship with my subscription. This is from the order number I listed above. There is now another order that this will happen to also. The Deluxe Harrow Deck.
|
Paizo Customer Service Algorithm
|
It looks like I missed Deep Magic when setting items to your sidecart, you have my apologies. I've granted you $10.00 in store credit, which I've set to be applied to your next subscription shipment.
I was able to set the Deluxe Harrow Deck to your sidecart to be shipped with a future subscription shipment, as well as the Gothic Horror Hardcover. Let me know if anything looks off and I'll be glad to assist you further. Thanks!
- Erik Keith
Thanks. Sounds good. You might want to check but I never ordered the Gothic Horror Hardcover. You might of just mixed it up with Deep Magic. After a while I would assume the titles start to blur. I did get Gothic Horror through kickstarter but not through Paizo.
I just checked and now I have been billed for Gothic Horror. I NEVER ordered it.
I see nothing has been done about this. I will be disputing the charges with my cc company. You have no right to charge me for items I never ordered.
|
Paizo Customer Service Algorithm
|
My apologies PF64,
I thought this was one of the items that had disappeared that you had mentioned previously and got a bit overzealous, sorry about this. I've issued a refund for the order and removed it from your sidecart. Transaction reversals take 3-5 business days to be processed by the receiving bank, and you should see the funds become available again within that time.
Thanks again for your patience, I'll be glad to help you with anything else!
- Erik Keith
|
Paizo Customer Service Algorithm
|
Greetings again PF64,
While reviewing our recent transactions to issue the refund, I found the only transaction from yesterday was from when Deep Magic shipped, for a total of $52.55.
I submitted Gothic Horror in a manner from my side that should have omitting charging until it shipped, initially I thought I had let the charge go through at submission when you brought it to my attention earlier today, but it appears I mistook this for the charge placed when we shipped your copy of Deep Magic as we do not charge for physical products until they are processed for shipping in our warehouse.
With the exception of Deep Magic shipping outside of your subscription shipment things look to be in order, and we've granted you $10.00 in store credit in apology for this. If I'm missing anything please let me know so I can be of further assistance.
- Erik Keith