I was hoping I could get an update on the status of my order. It has been pending since the 6th. Thank you so much!
I've checked on your order and it looks likes everything is ready to go except for one item:
Master Series Paint Triad: Natural Steel
We are waiting to get this in from our distributor. You can either leave this on the current order, so that it all ships together when this comes in. Or we can move this item to a separate order (to ship when it is available), which would allow the rest of your order to ship now. Just let me know what you would prefer to do.
If you have any other questions or concerns, please let me know.
Thanks!
Sharaya
Moving that item to a separate order would be great. Thank you very much!
Sorry I did not respond to this sooner. It looks like I had some technical issues on Monday that caused new posts to not be visible to me.
I have moved the paint to a new order. You should get an email confirming this change. I have moved your order to the top of the warehouse queue and should be shipping in the near future.
If I can help with anything else, please let me know.
Thanks!
Sharaya
Not a problem, thanks for the help.
Though I did not realize that splitting this shipment would cause the price to go up by over $20.
I'm sorry to ask this but would it be possible to just add the one item back into the order and wait it out? Or replace it with another?
Regardless I would like to cancel the new order that is just the one paint set.
I am very sorry for changing my mind on this. I appreciate the help.
Well the main order is shipping already so no adding something back in. Oh well.
But I definitely want to cancel the remaining order that is just paint. $17+ is too much for 3 colors. How do I get that order cancelled?
Thank you
Customer Service Representative
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Hey there,
Sorry we did not get to your post sooner. I have canceled the remaining order. You can verify this change from your Order History page.
~Justin Riddler
Customer Service