Order 2972486 not received

[Bardez]

I've waited a while since the one or two times I've contacted CS about an item not showing up it has done so a day or two later.

Order 2972486, placed Jan 9, 2014 and shipped Jan 13, 2014 has not been received, and it is now over a month since shipment.

[Sharaya]

I've check the tracking on your order. It definitely seems like it should have arrived by now. It looks like it made it to a post office near you on January 21st, then the tracking information got dropped.

Severe winter weather and snow has been delaying some of our January and February shipments. Since it has been so long, I would recommend checking with your local post office to see if they are holding it for you. There's also still a chance it could still show up and just got delayed somewhere because of snow.

That said, since we don't want you to worry about your book, I have set up a replacement copy in your sidecart to ship with your next subscription shipment. In the meantime, if the original order shows up, let us know.

Thanks!
Sharaya

[Bardez]

Last time I had checked on tracking (an order quite a while ago) I was not able to find it. Nice to see that this feature is available.

I will check with the local PO and see if they know what is going on, thanks.

[Bardez]

Unfortunately the local PO has said that it can't check without a tracking number, and to check with UPS for a cross reference. When I called UPS I was told that neither the package is nor the sequence number were sufficient information to look up the package's tracking, and was told it needed to be "1Z" 18 character code.

Is there any way to find the tracking number used?

[Sharaya]

Unfortunately, the package ID and sequence number are the only numbers we have available from our mail processing service. Don't worry too much about trying to track it down at this point. I'll leave the replacement book in your sidecart for your next subscription shipment.

If it happens to show up before the replacement is sent out, please let us know.

If you have any furthers questions or concerns, please let me know.

Thanks!
Sharaya

[Bardez]

As a follow-up, I did manage to track down the missing package, which was misdelivered. I am not sure whether or not the replacement AP volume is still set aside or not; I did get my latest subscription, though it contained a Beginner's Box Transition Guide instead of the AP volume, so I am not sure if Paizo has anything flagged or had anything misflagged.

Everything is good on my end. Thanks to Paizo for helping me track down the package.

[Sharaya]

Just to verify everything: you did successfully receive order 2972486 from January? So you have book #77?

The Beginner's Box Transition Guide looks like a mis-shipped item.

You February subscription shipment should include, or have included, AP #78 and the Wrath of the Righteous Map Folio. Have you receive that shipment or are you still waiting for it?

The replacement for #77 is set up to ship with the March subscription shipment.

Thanks!
Sharaya

[Bardez]

I have AP #77, #78 and the folio. Please remove the replacement #77, from my sidecart, since the shipment that was missing has been located.

Thanks a ton for having awesome customer service!

[Sharaya]

Thanks for letting us know! Glad to hear everything ended up making it to you okay. I have canceled the replacement order.

If we can help with anything else, please let us know.

Thanks!
Sharaya