I'd like to cancel my remaining subscriptions including the order that looks to be getting ready for January.
I need to pay of some bills.
Customer Service Representative
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I have canceled your subscription and you should be receiving a confirmation email shortly. You can verify this change on your My Subscriptions page.
Unfortunately, your January subscription order had been processed for shipping before we were able to get to your request. We apologize for any inconvenience.
~Justin Riddler
Customer Service
"A package containing 3 items from Paizo Order #2972861 is expected to ship from the Paizo warehouse by Friday, January 24 via USPS Priority Mail, estimated 2 to 5 business days in transit."
Since you have never shipped anything on time, let alone early I am supremely confidant that you can stop the package before it ships.
Given that I was not even supposed to receive a shipment in January, as of the 10th my next scheduled shipment was in February I'm certain you'd be delighted to help me out here.
In fact I'm so confidant I'm willing to call my credit card company and cancel any charges you might make for it and I'd even be willing to mark the box "return to sender, order canceled 2 weeks before shipment" just in case you can't get to it in time.
Really, its no inconvenience at all.
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Customer Service Representative
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Hey there,
We apologize if there has been any confusion. The most accurate information regarding our product releases can be found on our Product Schedule page. We try to update the My Subscriptions page when we have more definitive estimates on dates, and make additional New Release posts here in the Customer Service forum. Unfortunately the January subscription dates were finalized later than usual.
Your package was processed for shipping on January 13th, and your package was picked up from our warehouse by USPS on that day. Our system randomizes the order in which subscriptions are processed from month-to-month, and unfortunately this month your order was near the front of the queue.
If you would like a refund for this order, you will need to return the order to us after it has arrived. The easiest way is to return the package to your local postal service and let them know that you are refusing delivery; this should get the package back to us at no additional cost to you. Once the package is returned to us, we will be able to refund you the cost you paid for the items back to your original payment method.
~Justin Riddler
Customer Service