Subscription issues


Paizo General Discussion

Liberty's Edge

Pathfinder Adventure Path Subscriber

Not sure if anyone else has had a similar issue, but something went wrong with my subscriptions. At one point I had 3 subscriptions:

Pathfinder Adventure Path
Pathfinder Society Scenarios
Pathfinder Special Edition Rulebooks

I cancelled the Special Edition Rulebook subscription but it seems it might have impacted my Society Scenario subscription. It seems it has stopped somewhere around that time, though that may be coincidental for all I know.

According to the My Subscriptions page it shows the PFS subscription as active but nothing has been sent in a while.

Quote:

Pathfinder Society

Most recent product:
Pathfinder Society Scenario #5-03: Heidmarch Heist shipped by 09/28/23
Pathfinder Society Scenario #5-04: Equal Exchanges – Necessary Introductions shipped by 09/28/23

According to that page the next shipment will be 5-09 and 5-10

Quote:

Will be added to your downloads late January or early February 2024

MSRP / Paizo.com Price / Your Subscription Price
S Pathfinder Society Scenario #5-09: Equal Exchanges – Skymetal Hoard
Paizo Inc.
7.19 7.19
S Pathfinder Society Scenario #5-10: The Crocodile's Smile
Paizo Inc.
7.19 7.19

So what happened to 5-05 through 5-08? They are not in my downloads and I have not been charged for them. My forum heading doesn't show the PFS subscription even though it says it is active on the subscriptions page.

I sent an email to customer service a week ago and followed up 2 days ago, but still have heard nothing from them. I am really hoping they can restore my subscription and grant me the missing scenarios at the discounted price.

Anyone have an issue like this before? How did it go getting it resolved?


Pathfinder Starfinder Society Subscriber

I've been having trouble with my SFS subscription for the past few months too. It seems to have turned into a regular thing where I have to email CS to get it moved along; I'll have to go check if it is time again. At least the discount from the subscription makes it more than just a convoluted way of getting the scenarios after everyone else who just buys it on street date.

Edit: I checked, I'm missing 6-11: Gifts Ungiven so looks like I'll have to write an email tonight.

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