I gotta say, this is my first pathfinder subscription, and it may be my last. I'm VERY unimpressed. My FLGS has had the first part of Wrath of the Righteous in their store for a week, and I haven't even received a shipping notification, which means its still probably ANOTHER week away. I don't care about GenCon, or the other excuses, yes, excuses, for delays. If Gencon was going to be an issue, why didn't we send the subs out early, instead of late? Then, when I called, the person I spoke to was very unhelpful. Customer service, folks, its what its all about.
First, let me say, I agree with part of what you are saying. It is frustrating that this a re-occurring annual problem. And yes, they should figure out a way to avoid this or to better compensate the subscribers. It sucks to be the ones putting money in paizo's pocket every month, and then getting the short end when this time of year rolls around. With that, I agree with you, and despite some of the flame you (and I) will get for thinking and saying such thing, I still think you're right.
THAT SAID...
I would give them more of a chance. Whenever I have had to deal with customer service, they have been A+. I think they may be less than helpful on the phone with you now, because frankly, I don't think there is anything they can really do for you, short of shipping your order, which they are trying to do.
I've had 3 or 4 subscriptions for about 3-4 years now. This is the worst August that I can remember. I have confidence that they will try to make it better next year. I know the other 11 months of the year I will be happy.
I want nothing more than to rabble rouse until my order is shipped and I grumble and complain to whoever will listen to me and might sympathize that I am upset that my order hasn't shipped. But, I'm going to tough it out, and I'm going to see how they evolve and deal with this problem. I have faith that they will come through, and I will be a happy customer like I have been every other time I have worked with them.
Yeah, I am mostly keeping quiet until at least tomorrow evening local time, too.
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Honestly, this is the first month I can recall where the delays in shipping due to GenCon had me post a question about my shipment. Barring a hiatus of about a year, I've been a subscriber since the first volume of Rise of the Runelords came out.
A delay is not the end of the world. It's not something to rage about. Is it inconvenient? Maybe a little, but in the grand scheme it's not a big deal really.
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Am anxiously waiting my confirmation as well, had a problem with my credit card so expect to have been bumped to the end of the queue
What is really annoying me is a fellow player bragging about his pirated copies of Mythic Adventures and The Worldwound Incursion, while I'm still awaiting my legit copies.
Are we still on track to have everything shipped by tomorrow sometime?
Still no notice.
*Sigh*
Will be patient. As an example to others. ;)
♪♫ Nibblin' on sponge cake...♪♫
Random question...are subscription orders processed alphabetically or are they kinda random shuffled so as to be...random as to when they ship?
With a last name beginning in W, I was always at the end of the lists in school and the Air Force...I could take naps before it was my turn for processing/shots in basic training.
In the past, Vic has said that shipments are processed according to an internal order complicated enough to be essentially random. It's not alphabetical but has more to do with which and how many items are going into the boxes, iirc. Most months my order seems to go out on a Tuesday. *shrug*
(This month, the label printed last Wednesday, but the box didn't actually ship until Monday.)
Woof, I finally got it. Of course I just returned from watching Elysium and it is 03:00 a.m. in the morning, so I'll have to decide if I'd rather look at it now or tomorrow.
Oh, whom am I kidding? Of course it is now.
Woof, I finally got it. Of course I just returned from watching Elysium and it is 03:00 a.m. in the morning, so I'll have to decide if I'd rather look at it now or tomorrow.
Oh, whom am I kidding? Of course it is now.
Lucky.
Still Waiting.
Until tomorrow.
I gotta say, this is my first pathfinder subscription, and it may be my last. I'm VERY unimpressed. My FLGS has had the first part of Wrath of the Righteous in their store for a week, and I haven't even received a shipping notification, which means its still probably ANOTHER week away. I don't care about GenCon, or the other excuses, yes, excuses, for delays. If Gencon was going to be an issue, why didn't we send the subs out early, instead of late?
Although subscribers often get our shipments earlier than street date, that isnt actually part of the deal.
.This isnt a delay, it's a month where we didnt get an added extra.
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Woof, I finally got it. Of course I just returned from watching Elysium and it is 03:00 a.m. in the morning, so I'll have to decide if I'd rather look at it now or tomorrow.
Oh, whom am I kidding? Of course it is now.
Yup it is currently 3:40 am and I just got the Email, that half my shippment is done^^ Oh well sleep is overrated anyway^^
It is very impressive, how long they are hard at work to satisfy the raging subscribers :)
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Free PDF copies.
30% off Adventure Path books.
15% off all other Paizo products (if you took the AP sub).
Minor delays are nothing compared to the benefits we reap from subscribing.
Not to mention the 10$ off shipping for orders over $100. That's nice too. Although I do wish it was per $100 not just for the first $100.
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I gotta say, this is my first pathfinder subscription, and it may be my last. I'm VERY unimpressed. My FLGS has had the first part of Wrath of the Righteous in their store for a week, and I haven't even received a shipping notification, which means its still probably ANOTHER week away. I don't care about GenCon, or the other excuses, yes, excuses, for delays. If Gencon was going to be an issue, why didn't we send the subs out early, instead of late? Then, when I called, the person I spoke to was very unhelpful. Customer service, folks, its what its all about.
That's weird because I usually get excellent and prompt customer service by posting right here on the boards. I think because of the kind of shipping that I chose I ALWAYS get my hard copies AFTER my LGS gets it. But I get access to the material (via PDF) before they do so I actually dont mind.
If there is no way to placate you and getting the material in your hands is more important then maybe you should just consider doing just that. I've been an AP subscriber since the beginning so the whole Gen Con thing is something I'm used to by now. But that's just me. I'm patient. I know I'm going to get what I paid for and dont care if a get it in a week or two.
I got my Shipping notice today.
So I don't get what you guys are all complaining about... ;)
The weekend is getting dangerously close...
*prays to gods of shipping*
RPG Superstar 2009 Top 32
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I gotta say, this is my first pathfinder subscription, and it may be my last. I'm VERY unimpressed. My FLGS has had the first part of Wrath of the Righteous in their store for a week, and I haven't even received a shipping notification, which means its still probably ANOTHER week away. I don't care about GenCon, or the other excuses, yes, excuses, for delays. If Gencon was going to be an issue, why didn't we send the subs out early, instead of late? Then, when I called, the person I spoke to was very unhelpful. Customer service, folks, its what its all about.First, let me say, I agree with part of what you are saying. It is frustrating that this a re-occurring annual problem. And yes, they should figure out a way to avoid this or to better compensate the subscribers. It sucks to be the ones putting money in paizo's pocket every month, and then getting the short end when this time of year rolls around. With that, I agree with you, and despite some of the flame you (and I) will get for thinking and saying such thing, I still think you're right.
THAT SAID...
I would give them more of a chance. Whenever I have had to deal with customer service, they have been A+. I think they may be less than helpful on the phone with you now, because frankly, I don't think there is anything they can really do for you, short of shipping your order, which they are trying to do.
I've had 3 or 4 subscriptions for about 3-4 years now. This is the worst August that I can remember. I have confidence that they will try to make it better next year. I know the other 11 months of the year I will be happy.
I want nothing more than to rabble rouse until my order is shipped and I grumble and complain to whoever will listen to me and might sympathize that I am upset that my order hasn't shipped. But, I'm going to tough it out, and I'm going to see how they evolve and deal with this problem. I have faith that they will come through, and I will be a happy customer like I have been...
I agree with Ayrphish about part of your statement being correct. Paizo's Customer Service is A+ and they've always been nothing but helpful whenever I've had an issue. So their unhelpfulness in this instance may just simply be the fact that there's nothing more they can do to help you at this point and it's just a waiting game.
That being said, I fully agree with the first part of your statement. I went into my FLGS on Monday and they have multiple copies Mythic sitting on their shelf. And this is a store that is almost always quite late getting their Pathfinder deliveries (I'm in a non-capital city in Australia). So when somewhere like that can have their copies already, why is it that a week later (and 2 weeks since shipping began) I still have yet to receive a shipping notice. I understand that it's a once a year deal, but treating GenCon goers above your subscribers is, in my opinion, poor form. I also understand that because I added additional items to my order that it would be pushed back slightly, but pushed back until a week or more past it's release date is again, poor form.
Vic has said that they try to get the product into subscriber hands as soon as possible, but it's not always going to be by release date. Well that's fine for subscribers from the USA, when postage is a couple of days at most. But for those of us who live overseas, this means that all I see in my Facebook Feeds are pictures of people holding their new Pathfinder books, or saying how awesome this or that is, when I won't have mine in hand for weeks (and usually don't even have my .pdfs for almost a week after I start seeing people with their hard copies).
I still to this day don't understand two thing about the way Paizo ships their products:
1) Why can't international subscribers be the first orders processed? That way the wait between when we get our items and when US subscribers get theirs is lessened. Is our money not as important to you as US subscribers?
2) Why, when I am a multi-product subscriber is my order pushed to the end of the cue (which gets longer each year as more people subscribe; I used to get my shipping confirmations on a Wednesday, whereas now I get them on a Friday, usually Saturday or in rare cases the following Monday)? I give Paizo way more money, so why am I less important than those subscribers who only have the AP (or very few books)?
And to top it all off, the main reason that I'm not impressed with this month's subscription fulfillment is that The Adventure Card Game and one of the additional books I ordered were supposed to be Father's Day gifts for me from my children.
The Father's Day that is on the 1st of September (in Australia).
Yes, that's next weekend.
Yes, I still haven't received my shipping notice.
Yes, shipping time is (almost always) 2 weeks from when I receive my shipping notice..
Yes, that means that my children now have nothing to give me on Father's Day, and probably won't have anything to give me for (the bare minimum of) another week after that.
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RPG Superstar 2009 Top 32
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Since they knew they were going to be late they should have made sure the PDF's would be sent out on time or earlier as a way to apologize to the subscribers.And as noted elsewhere Brent, they can't due to the credit card agreements.Hogwash. Once a credit card is authorized successfully, the biller is guaranteed to get paid. Even if the authorization later drops off and all the money is spent on other things, the entire point of an authorization is to allow the money to be taken out of the account anyway (even if that would leave a negative or overlimit balance).
The only consideration here is what to do with customers who have their accounts authorized and attempt to cancel orders *after* they receive their PDFs. But first things first - how does Paizo currently remedy customers who buy PDFs, gain access to them, and then ask to cancel their order? Do they just give them their money back even though they received the product? I'm guessing not. This would be the same situation.
If the customer was insistent, it wouldn't be difficult for the Paizo Customer Service team to provide another option - namely, refunding the difference between the subscription cost and the PDF cost after the authorization turns into an actual charge on the account. One way or another the customers would have gotten their PDFs, so they should pay for them.
At this point, if Paizo decides to hold back releasing PDFs to subscribers until after shipment it will be a choice to favor customers inclined to cancel orders and give customer service a really hard time over their loyal customers and subscribers who have been with them since the beginning.
tl;dr: Releasing PDFs immediately upon a successful card authorization would not cost Paizo anything, would not open them up to any financial risk, and would make their subscribers far more happy. So why not?
Also, it's not "hogwash" as you so eloquently put it. I've had the scenario you put forward happen to me and it didn't go down as you describe it.
I had my Authorisation. That Authorisation dropped off and the funds were available again. My wife spent some of said funds. Paizo then tried to charge my card and it declined until I had paid enough to cover the cost of my Paizo order. And this card has gone into negatives before from other things being taken out above what was available, so it's not a factor of the account not being able to be overdrawn.
In this instance, if Paizo had given me my .pdfs, and I had cancelled my order, they would indeed have been out of pocket for those .pdfs. So in fact, it is your statement that is Hogwash.
I have no problem not having access to my .pdfs until the products ships. I just wish my products would ship sooner than they do...
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Nah, I have a terrible feeling I'm at the back, just you wait your turn :)
Sadly means same situation as flash_cxxi, in Aus as well so probably another 3-4 weeks before I see this one, no fathers day present. On the plus side Septembers may well have shipped by then so I'll have a sudden rush of pathfinder goodies.
I still to this day don't understand two thing about the way Paizo ships their products:
1) Why can't international subscribers be the first orders processed? That way the wait between when we get our items and when US subscribers get theirs is lessened. Is our money not as important to you as US subscribers?
2) Why, when I am a multi-product subscriber is my order pushed to the end of the cue (which gets longer each year as more people subscribe; I used to get my shipping confirmations on a Wednesday, whereas now I get them on a Friday, usually Saturday or in rare cases the following Monday)? I give Paizo way more money, so why am I less important than those subscribers who only have the AP (or very few books)?
I've often wondered the same things flash. Seems logical to ship International first to keep receival dates in line. I always assumed it's some sort of policy for most companies to ship own country shipments first.
That being said, I fully agree with the first part of your statement. I went into my FLGS on Monday and they have multiple copies Mythic sitting on their shelf. And this is a store that is almost always quite late getting their Pathfinder deliveries (I'm in a non-capital city in Australia). So when somewhere like that can have their copies already, why is it that a week later (and 2 weeks since shipping began) I still have yet to receive a shipping notice. I understand that it's a once a year deal, but treating GenCon goers above your subscribers is, in my opinion, poor form. I also understand that because I added additional items to my order that it would be pushed back slightly, but pushed back until a week or more past it's release date is again, poor form.
I agree with you entirely. Is it good business to treat an annual convention better than your loyal customer base? Maybe I guess. But your customer base is what got you there. Paizo has gotten some bad reviews on at least one product that I am aware of because of customer frustration over shipping. I am sure there will be subscribers who cancel their stuff if they don't get their confirmation today. Amazon has copies of the Worldwound Incursion, and they can ship them, so... /shrug
I love you Paizo. Really, I do. But treating the convention better than your subscribers hurts my feelings...I hope we're still an 'item' after today...
Also, Flash, that sucks a lot about your order being father's day gifts. I feel for you.
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I still to this day don't understand two thing about the way Paizo ships their products:
1) Why can't international subscribers be the first orders processed? That way the wait between when we get our items and when US subscribers get theirs is lessened. Is our money not as important to you as US subscribers?
2) Why, when I am a multi-product subscriber is my order pushed to the end of the cue (which gets longer each year as more people subscribe; I used to get my shipping confirmations on a Wednesday, whereas now I get them on a Friday, usually Saturday or in rare cases the following Monday)? I give Paizo way more money, so why am I less important than those subscribers who only have the AP (or very few books)?And to top it all off, the main reason that I'm not impressed with this month's subscription fulfillment is that The Adventure Card Game and one of the additional books I ordered were supposed to be Father's Day gifts for me from my children.
The Father's Day that is on the 1st of September (in Australia).
Yes, that's next weekend.
Yes, I still haven't received my shipping notice.
Yes, shipping time is (almost always) 2 weeks from when I receive my shipping notice..
Shipping international orders first wouldn't really make a lot of sense.
As you point out, it takes two weeks for your product to get you (more or less, depending on the vagaries of the shipping service). If your order gets processed two or three days later, that's probably within the variation of the shipping times. But shipping a domestic order two or three days later can double the shipping time (or more).In any case, you're overlooking the most important factor; an order doesn't ship until everything is available, and not everything arrives at the Paizo warehouse on the same day. As a multi-product subscriber your order isn't necessarily pushed to the end of the queue, but it does have to wait until the last of the items is available on the warehouse shelves. And this month the gating factor seems to have been the Adventure Card Game. Even before order processing started Paizo had realized that it wasn't going to be possible to ship all of these (to the retail chain, not just to subscribers) by the usual mid-month release date, so the street date was pushed back (initially by a week, but this was later pushed back even further). So even if you were in the USA you couldn't be certain that you would have the product in your hand much before the 1st of September (depending on the shipping method you chose).
I'm going to be demo-ing the Adventure Card Game product at an RPG convention over that weekend. I've got the demo kit, but I wanted to be able to also show the full product. That would be possible as long as my subscription order arrived by the preceding Wednesday (the last day I would get deliveries before leaving for the convention). If the order shipped on the last day mentioned in the pre-shipping mail (the 23rd) that was just three business days before my deadline. The quoted expected shipping time was up to four days, and it's been my experience that the larger the package, the longer the shipping can take.
Fortunately for me my order shipped early in the week after GenCon, so I'll be able to have the full product with me. But I couldn't guarantee that ahead of time - I just had to take my chances.
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It looks like the heavy subscription load in August also affect non-subscription orders. :(
On Tuesday the 13th I put in an order for about a hundred dollars of new items and some non-mint items (not realizing that Demons Revisited and Demon Hunter's Handbook weren't released until August 15th), and when I wrote Paizo customer service earlier this week Justin Riddler told me that the heavy subscription (and one also assumes GenCon) were part of the reason my order was delayed.
He told me that they estimated that they'd have "all pending subscriptions and orders processed for shipping by Friday August 23rd" (that's today)... Though this hasn't kept me from checking my order status again and again and sighing because it still shows as "pending".
/me crosses fingers that order may yet ship today
Edit:
Note that I am anxiously awaiting my order, but DO realize that most of the customer service staff beyond Sara Marie have been in the warehouse, as was even Lisa (from the earlier posts). Do not take my lament as criticism, just anxiousness! :D
Just got the email!
We can still be friends!
Thanks for the hardwork Paizo
Customer Service Dire Care Bear Manager
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I had to drag Erik back up here because the email/messageboard/phone call load was just to heavy for one person. Justin covered lunch for me and Erik and he is now headed back down after his lunch.
Non subscriptions and subscriptions all go through the same warehouse and the same people, so yes, non-subscriptions are also caught in the giant new release shipping queue.
Thanks to everyone for your patience!
So, should we expect an email when UPS picks it up from the warehouse? Or do I just keep checking the Track Shipment site?
Got my email! Thank you for all your hard work and please thank the warehouse staff on my behalf! My son and I are looking at the PDFs right now.
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Not doing happy dance as apparently those who liver farther away get their shipment last. I won't get my product for a month after street date. Starting to look like subscriptions aren't a benefit any more. I will repeat, subscribers shouldn't be treated as the dregs. It's not like I expect our product to ship quicker than to the trade, but it shouldn't be shipping with weeks later, especially to international subscribers.
It has already been indicated on this thread—by the CEO of Paizo no less—that something has gone wrong this month. From what I've seen on the various threads and comments gleaned over the last few months they worked weekends back in the spring to get every thing to the printers on time, they planned all the orders to the best of their ability before GenCon, and they even gave themselves an extra week over last year to make sure this didn't happen like last August.
And it ended up being far worse.
What all happened to cause this is only partly clear at this time. Right now they are working their assets off trying to get the subscription orders out the door. Later they will take a look and try to figure out why it fell down as much as it did. To Quote from Up-Thread:
All I can tell you is that they are working as fast as they can and I appreciate everyone's patience. When this sub run is done, we will sit down and see if there is anything we could have done differently to make this a smoother and less stressful situation for everyone, but right now, the focus is on getting everything out the door.
From the CEO herself. Who has actually been helping a bit with the order processing in the warehouse.
I also have not got my e-mail and PDFs yet. But I am still patient. The way I see it, some things have happened that were unforeseen and have resulted in delays. These things happen. I will get my order when I get my order.
Believe me that Paizo are pretty unhappy with this situation as well, as it hurts their rather wonderful image as a customer service based operation with a great record (which is highly deserved, IMHO). It will be resolved soon, and then they will try and figure out how to keep this from happening again next year.
Keeping the Faith!
Feros
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Man guys, I get being disappointed, with not getting your shipping email I didn`t get mine and I live in another country (Canada) and I have subscribed since basically the beginning (AP Volume 6), but give the folks a break. They have publishers and developers helping out in the warehouse to correct it. They have made repeated apologies, and are doing their best. I don`t see how giving them crap over something they have little control over at this point will help. I will say as a subscriber for many years that this is the exception not the rule. And Paizo staffers, you guys do what you need to do, and I`ll still be patient, don`t kill yourselves with labour and no worries cause I know I for one will still be a subscriber and fan in the morning. And customer Service folks I hope there weren`t to many cranky folks bringing you down, I`ve been there and know you are appreciated. Same to you warehouse folks and all paizo staffers.
Now lets all take a deep breath and relax a bit.
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Let me be totally clear. I have nothing but respect for the Paizo staff. I love these folks. And I know they are doing the best they can. I am not threatening to quit as a customer or really wanting to make anyone feel bad.
I just want to moan a bit about wanting my toys. And if I can't share my pain with fellow gamers, who the hell else is going to understand?
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Shipping international orders first wouldn't really make a lot of sense.
As you point out, it takes two weeks for your product to get you (more or less, depending on the vagaries of the shipping service). If your order gets processed two or three days later, that's probably within the variation of the shipping times. But shipping a domestic order two or three days later can double the shipping time (or more).
I see what your saying but take this case. Internationals shipped first after Gen con would recieve their stuff between the 23rd and 30th. Domestics shipped last would get there betwen the 23rd and 30th with the faster delivery. Both would have the stuff around the same time, no discrepencies in arrival dates, less angst on the site about the time differences in subscriptions. In a normal run with out the complication of Gen Con it would simply shrink the time difference between the two, and similarely reduce the angst - it will never leave because we all have a strange sense of entitlement about own own stuff. Either way I'm not really phased. As I've said before, Paizo customer service do a brilliant job and I'm certain this one blip on the radar will be fixed in the future - Lisa said as much and to back flash up , I was just curious as to why the established order appears to be Domestic first, then international.
I also tend to think that if I loose my head over 1 shipment in a 12 month period that seems a little unfair on them - bit like condeming someone for one bad or off putting post on the messageboard - everyone has a bad day. That said of course I'm still sitting here F5-ing in anticipation of my stuff.
In any case, you're overlooking the most important factor; an order doesn't ship until everything is available, and not everything arrives at the Paizo warehouse on the same day. As a multi-product subscriber your order isn't necessarily pushed to the end of the queue, but it does have to wait until the last of the items is available on the warehouse shelves. And this month the gating...
Not sure if thats the case. I don't sub to the delayed products and I'm still late in the cue. I've had a similar situation before. I think I did myself in, since I added to the order after the "you have a pending order coming your way" notice. I seem to be my own worse enemy and do this too often - damn you paizo and your far, far too appealing material! Still when it does arrive I'm going to get a HUGE box (maybe 2) of goodies and all will be promptly forgotten and forgiven (if my skull and shackels minis survive the trip). Hell the delay means I will also only have a short wait to my next lot of paizo goodies - see every cloud has a silver lining.
Let me be totally clear. I have nothing but respect for the Paizo staff. I love these folks. And I know they are doing the best they can. I am not threatening to quit as a customer or really wanting to make anyone feel bad.
I just want to moan a bit about wanting my toys. And if I can't share my pain with fellow gamers, who the hell else is going to understand?
You really haven't been one of the ones whose complaints have been...cranky. Those posts who have denigrated or dismissed Paizo's staff for being unprofessional or are treating us subscribers badly were the ones that I was addressing. I can't speak for my fellow Canadian, The Minis Maniac, but I get the impression that was what he was responding to as well.
And I do understand. Believe me, I get it. So go on and share. I don't mind. :-)
Not sure if that's the case. I don't sub to the delayed products and I'm still late in the cue. I've had a similar situation before. I think I did myself in, since I added to the order after the "you have a pending order coming your way" notice. I seem to be my own worse enemy and do this too often - damn you paizo and your far, far too appealing material!
Yeah, I put Visions of WAR in early, but it seems to have been one of the last things into the warehouse. So late I shall be! :)
Well my order shipped and made it as far as Little Rock and I live in Rogers (a distance of maybe 3 hours). UPS won't deliver on Saturday. So close.... and yet so far.
I'm trying not to touch the pdf's; I want to read the actual books.
Must. Hold. Out. For Monday. :(
The only response is you definitely have a right to vent. But I don`t think this thread is the correct place to do so, only because this is in the Customer Service forum, posts here are expected to have an official response from the customer service folks or are directed at them. This is why I made my dowsing the flames type post, only because people may not realize these posts are going directly to the eyes of Customer service personnel.
I was just curious as to why the established order appears to be Domestic first, then international.
I'm afraid I dont have a link, but I'm pretty sure that isnt the case.
I seem to remember them clarifying at some point that although they sort their shipments into "batches" of similar orders, the sequencing of those batches is shifted around from month to month, specifically to avoid the problem of one group of customers always getting their stuff last*. As I recall, even having additional items from your sidecart shipping with your subscription items doesnt necessarily mean your 'batch' wont be first (although adding to an already pending order is a different kettle of fish).
For my part (as someone in Australia, subscribed to all product lines, some of them multiple times, who often adds extra items) I sometimes get my subscription notice early and sometimes late.
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Customer Service Dire Care Bear Manager
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Adding Visions of War didn't throw it off and to be clear, we do our best not to penalize people for adding things to their sidecarts or for their shipping location is or what method of shipping they choose. I'm not interested in discussing the order in which things shipped this time because it changes every month based on the products we have, the workload and numerous other factors. Being last in the shipping queue doesn't mean we are penalizing you, its just kind of luck of the draw.
We started out this sub run knowing it was going to be about two weeks for everything to get out the door, and I tried to be as clear as possible about that in the estimates I gave at the end of July. We have over 20 new products going out this month (our biggest shipping month EVER) plus Gen Con throwing things for a loop. We have had a ton of orders going out over the last few weeks and the warehouse is going as fast as possible. All pre-printed labels are done and the wareshouse is doing their best with the last stack of packing slips. Our mail carriers have already picked up for the day, but we're still getting those packing slips boxed and "shipped" for many people as possible so the PDF's get granted and they can get picked up Monday. We've mostly hit the schedule for being done in the two week time we allotted for shipping.
Unfortunately there are going to be some packing slips that won't ship until Monday or Tuesday next week. I apologize if you fall into that category.
I'll be here a bit longer trying to plow through the 290 email (yay finally below 300!). I can still hear warehouse noises so they are still busy working, I have no idea what their estimated time of departure is for this evening.
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Thanks, Sara (and the warehouse crew).
Damn paizo's ongoing and ever growing success! :p
Adding Visions of War didn't throw it off and to be clear, we do our best not to penalize people for adding things to their sidecarts or for their shipping location is or what method of shipping they choose. I'm not interested in discussing the order in which things shipped this time because it changes every month based on the products we have, the workload and numerous other factors. Being last in the shipping queue doesn't mean we are penalizing you, its just kind of luck of the draw.
We started out this sub run knowing it was going to be about two weeks for everything to get out the door, and I tried to be as clear as possible about that in the estimates I gave at the end of July. We have over 20 new products going out this month (our biggest shipping month EVER) plus Gen Con throwing things for a loop. We have had a ton of orders going out over the last few weeks and the warehouse is going as fast as possible. All pre-printed labels are done and the wareshouse is doing their best with the last stack of packing slips. Our mail carriers have already picked up for the day, but we're still getting those packing slips out to as many people as possible so the PDF's get granted. We've mostly hit the schedule for being done in the two week time we allotted for shipping.
Unfortunately there are going to be some packing slips that won't ship until Monday or Tuesday next week. I apologize if you fall into that category.
I'll be here a bit longer trying to plow through the 290 email (yay finally below 300!). I can still hear warehouse noises so they are still busy working, I have no idea what their estimated time of departure is for this evening.
Sorry if I seemed to imply my addition of Visions had me intentionally pushed to the back of the line. I have actually seen that others who ordered it already have it (some have even reviewed it!). I know you guys are doing great work for long hours and it is greatly appreciated. Sometimes my flippancy can come back and bite me in the backside! :)
Please don't exhaust yourselves over this. Many of us are being quite stoic and can afford to wait longer. Like I said above unforeseen events happen and delays occur. That's life.
Not doing happy dance as apparently those who liver farther away get their shipment last. I won't get my product for a month after street date. Starting to look like subscriptions aren't a benefit any more.
Free pdfs and a 15% discount on (almost) everything else if you're an AP subscriber + the APs themselves at a discounted price. Sure, you might be able to pick up some of the books from Amazon cheaper, but that's still without a free pdf of the book.
I will repeat, subscribers shouldn't be treated as the dregs.
Good thing they aren't then.
It's not like I expect our product to ship quicker than to the trade, but it shouldn't be shipping with weeks later, especially to international subscribers.
It doesn't appear as if it's only international subscribers.
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Customer Service Dire Care Bear Manager
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Alright, warehouse folks are all gone which means the last line of protection between me and the cave raptors is gone too.
I'm outta here!
Have a great weekend everyone! We'll be back on Monday ready to work on getting out the last of the pending orders!
As I mentioned before, it may bleed over into Monday/Tuesday.